Post-Discharge Follow-Up

Proactive patient follow-up is critical. CipherHealth provides the only solution that intelligently calls or texts 100% of patients post-visit—in-person or via telehealth—post-discharge, or post-vaccine to create meaningful touchpoints and identify those most at risk of an adverse event.

EMR Integration

Seamlessly integrate with your EMR and other workflow systems to easily follow-up, track, and analyze patient interactions.

Customizable Scripts

Choose from a variety of our best-practice follow-up questions or create your own to achieve your organization’s goals.

Automated Alerts

Should a patient issue arise, designated staff members are alerted by text, email, or page for prompt resolution.

In-Depth Reports

CipherHealth's robust reporting options provide insight by identifying trends in outcomes, patient engagement, issue resolution, and more.

Multi-Call & Language

Multi-call and multi-language follow-up programs provide the outreach your patients need when and how they need it.

Live Transfer

The only patient outreach solution with live transfer features to connect patients to someone who can assist with what they need.


Decrease in readmission rates for an academically-affiliated home health care agency

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Hospitals using CipherHealth saw gains in HCAHPS scores at a rate more than double the national average

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Patients are less likely to be readmitted when triaged by CipherHealth calls compared to an all manual program

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