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Patient Experience

Delight your patients

Today’s patients are consumers of healthcare. They prioritize a positive patient experience and convenience – and they are willing to switch healthcare providers for it.

Deliver more seamless, personalized experiences across all touchpoints along the patient journey and leverage insights to drive further improvements in HCAHPS surveys.

Identify 4,600+ opportunity areas through patient rounding
Improve Satisfaction Levels on average 0.7 points using outreach
Increase National Percentile Ranking for likelihood to recommend & responsiveness 100%+

Scale patient experience initiatives across your health system

Penn Medicine Home Health was able to identify and close 99%of issues in 1 day

A patient told us: ‘We’re very pleased and very grateful for the wellness calls. Your people are doing a great job.’ I think this just shows how a program like this really rounds out the patient experience, not just in terms of data or patient satisfaction scores — but when you get a moment to take in their voices, you recognize how powerful and meaningful this type of touchpoint is for the patient.”

Danielle Flynn, MSN, RN

Director

Penn Medicine Home Health

From pre-care to point-of-care all the way through post-care, CipherHealth’s solutions enable providers to enhance and optimize workflows that improve the patient experience.

Start improving the patient experience and delighting your patients today