Automated Patient Outreach With CipherOutreach
Meet patients where they are with personalized conversations across the care journey, improving outcomes and enhancing the patient experience.
Reduce avoidable readmissions
Proactively communicate with patients post-discharge to confirm adherence with care plans and address questions before they escalate.
Recover revenue by decreasing no-shows
Send patients automated outreach reminders and offer easy self-rescheduling to keep schedules full and backfill open appointments.
Optimize staff
efficiency
Automate patient outreach efforts, and leverage data risk analysis so healthcare providers can follow up with the highest priority patients.
Transform insights into action
Use patient data to generate reports and dashboards to evaluate program success and pinpoint areas for improvement.
Improve the patient experience
Understand the unique needs of every patient by actively involving them in the decision-making conversation about their own care.
Personalize patient communications
Send the right message via automation to the right patient at the right time, using the communication channel of their choice.
Reduce readmissions, increase revenue and enhance the patient experience today
Intermountain Healthcare Achieved
$15M in savings by reducing readmissions through post-discharge follow-up
Preventing readmissions is what’s important to us, and we had just under $15M in savings with doing these post-discharge follow-up calls. We’re not spending near that amount to provide these services, and they are making a huge difference. It results in patient satisfaction, lower readmission rates, and it does have a significant financial impact in our healthcare organization.”
Ben Becker, DNP, RN, NEA-BC
Director, Enterprise Care Management
Intermountain Healthcare
Deploy communication modules across the full spectrum of care, sending the right message to the right patient at the right time, in the modality of their choice.
Reach out to patient populations about preventive care, wellness visits and referrals, keeping them proactively involved in their own care across care settings.
Help individuals prepare for their visit with appointment reminders, procedure prep and screenings.
Check on patients after outpatient procedures, share test results and send patient satisfaction surveys.
Send broadcast messages at scale to share community-wide health notifications and facilitate patient portal access.
Follow up with patients after they leave the hospital to confirm an understanding of their care plan and quickly address questions.
Enroll patients in high-risk readmissions reduction programs specific to their condition including CHF, COPD, OB, and Pneumonia.
Send check-ins and episodic patient engagement messages to patients in their homes.
Related Resources
Take the first step toward reaching your patient outreach and patient engagement goals today
