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CipherOutreach

Scale your outreach to drive better outcomes, consistently

Amplify the power of your workforce by scaling outreach tailored to each patient across pre-visit, post-discharge, and long-term communications.
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Personalize patient communications

Set the standard for outreach workflows

Consistently deliver timely, relevant communication via multi-language and multi-channel (voice, SMS, or web) across every patient touch point. Engage more patients, improve adherence, and offer medication affordability options.

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Connect with patients across the care journey

Automate outreach across every step of the care journey

Automatically engage patients across the entire care journey, without adding burden to your teams. From appointment reminders and pre-visit prep to post-discharge follow-ups and long-term monitoring, no step is missed and every patient stays on track.

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Optimize service recovery

Optimize service recovery

Receive real-time alerts on patient concerns and risks post-discharge, so care teams can intervene when it matters most. Resolve issues early to improve satisfaction, reduce readmissions, and support smoother recoveries.

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What powers our patient-facing outreach at scale

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Tailored communications

Boost patient engagement and program credibility with multi-language support, caller ID and health system branding. Strengthen patient recognition and trust in your outreach for better response rates and improved outcomes.

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Multiple communication channels

Connect with patients the way they prefer—through phone calls, text messages or web. Offering multiple options improves engagement and ensures essential information reaches every patient.

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Flexible configurations

Customize scripts, alerts, flags and reports to fit your organization’s requirements. Adapt outreach to match patient preferences, clinical goals and care team workflows.

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Simplified communications

Remove unnecessary barriers like logins and complex portals, making it easier for patients to stay engaged and respond to outreach.

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Extensive enrollment criteria

Target the right patients at the right time with customizable segmentation, reaching those with the most urgent cases based on health conditions, demographics or care status.

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Advanced workflow routing

Seamlessly connect patients to the right resources with inbound call options and live transfers. Direct patients to care teams, support staff or external services for immediate assistance.

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