About

About CipherHealth

We empower purposeful healthcare conversations

Our platform connects providers, patients, caregivers and communities through automated, scalable and omnichannel communications solutions that are highly personal – delighting patients and providing contextualized, actionable insights for care teams.

500

hospitals across 46 states

8M

patients engaged per year

23M

calls and texts per year

Who we are

Since 2009, CipherHealth has been building and powering the healthcare delivery system of the future by connecting providers, patients and caregivers through scalable, agile and omnichannel communications. We help healthcare systems better understand each and every patient, and ensure all communications can be personal, relevant, informed and actionable.

Get to know our leadership team >

Our principles

Personal

Ensure the right message is delivered to the right person and in the preferred manner to get the highest likelihood of response and action.

Guarantee that important data and information is collected and communicated directly with patients and family during the critical in-care experience and discharge process.

Flexible

Power your technology with a flexible and scalable engagement engine that integrates and activates patient data from the leading EHR platforms.

Know your solutions are rooted in years of experience and are highly adaptable to help providers stay agile in the face of changing market conditions.

Actionable

Give your providers and business executives real-time visibility into their entire patient population – not just the most profitable ones.

Drive tangible ROI by reducing readmissions, delivering workflow efficiencies, reducing staff turnover and increasing customer loyalty.

Find out what’s next for us

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Our values: CARE²

Our CARE² values are the foundation of who we are and how we work. We CARE² about our prospects, our customers, our patients, their caregivers and each other. From our Diversity Equity and Inclusion (DEI) pillars to our focus on Employee Wellness, our CARE² values drive everything we do.

Collaborative

We believe in deep collaboration and exchange of ideas across our teams and our partners to innovate and stay ahead of the curve.

Agile

We pay attention to industry trends and listen to the market to identify and go after opportunities while exhibiting good discipline.

Resourceful

We seek to address opportunities and solve problems creatively with all of the resources we have at our disposal.

Engaged & Empowered

We commit to always be present, communicate freely and listen openly to one another, be accountable and take responsible action when the situation requires it.

Drove

with referral outreach

Captured

with 60k ideas for improvement were shared with leadership

Our culture

Every patient is unique. Know them all.
We feel the same way about our team.

We continuously work to create and maintain an environment in which our team can be their whole, authentic selves each day. We have identified a set of values that provide a cultural foundation for this work. We are committed to practicing the following four pillars with intention – Mission Realization, Talent Development and Acquisition, Education and Dialogue and Community and Employee Support – as we build a safe, caring and inclusive environment.

A non-exhaustive list of benefits and perks includes: