Improving Patient Experience Resource Library

Customer Research

Using Automated Patient Outreach to Close Care Gaps and Reengage Patients in Their Care

Case Study

Reducing Voluntary Staff Turnover with Purposeful Staff Rounding

Webinar

Roadmap to Recovery: Purposeful Rounding in the Time of COVID-19

Webinar

Roadmap to Recovery: Communication Strategies to Maximize Revenue and Ensure Continuity of Care

Overview

COVID-19 Crisis Response Solutions

Webinar

COVID-19 Pandemic: Right Member, Right Time, Right Resources

Overview

New Rounding Approaches in the Time of COVID-19

Overview

COVID-19: Test Result Outreach

Overview

COVID-19: Screening Program

Master Class

Patients are Not a Box to Check: Round with Purpose to Deliver Meaningful Patient Engagement Outcomes

Research Article

Engaging Patients Throughout Their Home Health Episode of Care

Video

What it is Like to Partner with CipherHealth

Video

See How Healthcare Organizations Achieve Positive Outcomes with CipherHealth

Video

Create Meaningful Staff Experiences with CipherHealth

Webinar

Safety First: Successfully Navigate Care Transitions with Patient Engagement

Case Study

Reducing Harm Rates through Hardwiring Purposeful Rounding

Research Article

Reducing Emergency Department Recidivism Risk with Automated Post-Visit Calls

Webinar

Rounding with Purpose: How to Improve Service Recovery

Webinar

Positively Impacting Home Health Outcomes with Patient Engagement

Case Study

ED Recidivism Reduction with Automated Post-Visit Outreach

Case Study

UCSF Health: Meet BPCI Goals with Automated Episodic Outreach

Whitepaper

Every Patient Deserves Follow Up: How to Improve Care Transitions to Keep Patients Safe

Webinar

Better Patient Engagement with Automated Post-Discharge Follow Up

Whitepaper

Unlocking the Value of Physician Enterprises with Proactive Patient Outreach

Whitepaper

The Journey to Five-Star Quality Ratings for Home Health Care

Case Study

Improve Patient Outcomes for Underserved Populations

Guide

Leveraging Automated Outreach to Succeed in MACRA

Overview

Preventive Outreach Keeps Patients Healthy and Coming Back

Case Study

Reducing Readmissions and Improving Patient Satisfaction with Care Recordings

Case Study

Alacare Home Health: Engaging Complex Populations with Automated Outreach

Executive Briefing

Automation Helps Deliver Cost Savings and Better Care in the Practice Setting

Case Study

Increase Reach Rates

Whitepaper

Patient Engagement Strategies to Achieve the Quadruple Aim

Overview

Reduce Patient No-Shows with Automated Appointment Reminders

Overview

Improve Medical Group Performance & Productivity with Automated Outreach

Case Study

Readmissions Reduction for HIV Patient Populations

Guide

5 Steps to Creating a Successful Outreach Program in the Practice Setting

Webinar

Improving Patient Outcomes and Staff Experiences with Digital Rounding

Webinar

Driving Organization-Wide Improvements with Rounding Best Practices

Overview

A Proactive Outreach Solution for Accountable Care Organizations

Case Study

Decreasing Grievances and Increasing Patient Satisfaction with Technology-Enhanced Leadership Rounding

Case Study

Scaling Innovation Across Health Systems with Digital Rounding

Webinar

Hospital-tested strategies for placing patients at the center of care delivery

Whitepaper

Strategies to Optimize Staff Time in the Hospital

Case Study

Centralized Outreach Reduces Readmissions & Increases HCAHPS

Whitepaper

Promote Healing and Caring Patient Interactions Using Digital Rounding Devices

Whitepaper

Scaling Patient Follow Up with a Centralized Process

Webinar

Addressing Barriers to Effectively Engage the Medicaid Population Throughout the Member Lifecycle

Case Study

Increasing Patient and Family Satisfaction with Proactive Pediatric Follow Up

Overview

Engaging Medicare Patients with Proactive Outreach

Executive Brief

The Future of Healthcare Requires Workflow Automation

Overview

A Care Management Platform for Accountable Care Organizations

Overview

A Care Management Platform for Managed Care Organizations

Overview

Stay Compliant Under Revised CoPs

Case Study

Improving Care for Underserved Patient Populations

Guide

Changing The Provider-Patient Dynamic With Real-Time Surveys

Case Study

Increase Cancer Screening Rates

Case Study

Reducing Readmissions and Saving Millions

Guide

Guide: How to Effectively Engage Complex Populations with Meaningful Outreach

Overview

Consistent and Meaningful Outreach to Medicaid Members

Overview

NCQA PCMH Overview

Webinar

Strategies for Building a Consistent and Effective QAPI Program

Overview

Home Health Visit Reminders

Case Study

Increased Nurse Satisfaction with Patient Follow Up

Case Study

Utilizing Automated Outreach to Remind Patients of Upcoming Appointments

Video

Saint Clare's Health Leadership Rounding

Video

Using CipherRounds to Implement a System-Wide Patient Experience Strategy

Guide

Pediatric Follow Up

Guide

5 Steps to Creating a Successful Home Health Patient Outreach Program

Whitepaper

Executive Rounding as a Management Strategy

Whitepaper

Navigating Chronic Care Management (CCM) and Transitional Care Management (TCM) Programs

Whitepaper

5 Keys to Becoming a Preferred Home Health Referral Partner

Guide

5 Steps to Creating a Successful Patient Outreach Program

Overview

CipherRounds for ASCs

Guide

Policy Guide: Star Ratings Overview

Guide

Policy Guide: Impact Act Overview

Overview

Using Technology Partners to Manage Post-Acute Provider Networks

Guide

CipherCareManagement Care Management Platform

Overview

Personalized Care Recordings for Home Health Patients

Overview

CipherCareManagement Platform

Whitepaper

5 Steps to Building an Effective Care Management Program

Guide

Bundled Payments/CJR Brief

Whitepaper

Using Technology Partners to Capitalize on Mandatory and Voluntary Bundled Payment Incentives

Overview

Using Technology Partners to Efficiently Collect PROs

Overview

Maximize Bundled Payments by Effectively Engaging Patients

Overview

Using Digital Rounding at Skilled Nursing Facilities

Overview

CipherOutreach Post-Discharge Calls

Overview

CipherOutreach KLAS Overview

Overview

Post-Discharge Calls for Home Health Agencies

Case Study

Reducing Readmission for a Home Health Agency

Guide

Skilled Nursing Facility Discharge Follow-Up

Overview

Skilled Nursing Facility Discharge Follow-Up

Case Study

Post-Discharge Reach Rate at Texas Gastroenterology Practice

Overview

Personalized Care Recordings for SNF Residents

Whitepaper

Improving Patient Comprehension with Care Recordings

Whitepaper

Providence Health & Services uses collaboration and innovation to effectively scale innovation across the system

Overview

CipherCareManagement for Coaching and Navigation

Case Study

Sentara Nurse Workflow: Impact of CipherRounds on the Rounding Process

Video

Saint Joseph’s CipherRounds Testimonial Video

Case Study

Sentara Case Study: CipherOutreach vs. Manual Calls

Whitepaper

UCSF Whitepaper: CipherOutreach in The ED

Case Study

National Average HCAHPS

Case Study

AHS Case Study: Improving follow-up with CipherOutreach

Guide

Reducing CHF Readmissions with Post-Discharge Follow Up

Guide

OB Follow-up With New Moms

Guide

Following Up with Orthopedic Patients Post-Discharge

Video

CipherOutreach

Case Study

CHF Readmissions at Beaufort

Case Study

Improving the ED Patient Experience with Post-Discharge Follow Up

Case Study

Improving Orthopedic Patient Satisfaction Scores

Case Study

CipherOutreach Reducing Ortho Readmissions at Middlesex

Overview

CipherOutreach – Orthopedic Patient Follow Up

Case Study

Reducing Readmissions at a Large Indiana Health System

Overview

CipherOutreach for Home Health Overview

Case Study

Improving Staff Satisfaction at Sentara

Case Study

Improving HCAHPS with Digital Rounding

Case Study

Reducing Falls with Digital Rounding

Case Study

Using Digital Rounding to Increase HCAHPS Response Rates

Case Study

Improving HCAHPS with Digital Rounding at URH

Case Study

Using Digital Rounding to Increase Patient Satisfaction Scores

Case Study

Using Digital Rounding to Improve Staff Workflows

Overview

CipherRounds – Environment of Care Rounding

Overview

Cipherrounds Staff Rounding

Case Study

SJMC Infection Prevention

Case Study

Using Digital Rounding to Increase Patient Satisfaction Scores at Lutheran

Overview

CipherRounds Overview

Overview

Using CipherRounds to Meet Magnet Program Requirements

Video

CipherRounds Digital Rounding Software

Guide

How to evaluate a digital rounding tool

Case Study

Providence Health & Services uses collaboration and innovation to effectively scale innovation across the system

Whitepaper

Using Digital Rounding to Increase Patient Satisfaction Scores at Good Samaritan Hospital

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