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Successful Patient Follow-Up Strategies: A Panel Webinar

Join us for an insightful discussion on the evolution and effective implementation of patient follow-up programs that have been successfully scaled across multiple hospitals, delivering tangible results. During the panel, leaders from HCA, Indiana University Health, and Intermountain will share insights into how to develop, maintain, and scale post-discharge follow-up programs.

Key Insights You’ll Gain:

Practical Strategy Implementation: Listen to firsthand accounts of how major healthcare systems have developed their patient follow-up processes across inpatient, DRG, and service-line specific populations.

Tailored Communication Techniques: Discover how to adapt patient interactions to cater to the unique needs of different patient groups, including high-risk cohorts.

Tangible, Scalable Results: Learn from the experiences of organizations that have honed their strategies to yield effective patient outreach and care coordination across multiple locations.

Don’t miss this opportunity to elevate your patient follow-up strategies. Register now and be part of an enlightening conversation that could redefine your approach to patient communication and care continuity.


  • Kellie Paulsen, MSN, RN, NE-BC, Division Director of Patient Experience, HCA Healthcare Central/West Texas Division
  • Jenny Simmonds MSN, BSN, Clinical Communications Center Director, Intermountain Healthcare
  • Adria Grillo-Peck, MS, RN, CMC, Vice President Integrated Care Management, Indiana University Health