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A Rounding Panel with Providence South Division

When prioritized and done regularly, rounding gathers essential information to ensure safe and high-quality patient care, recognize staff excellence and find areas for improvement. Providence Health has developed unique and innovative approaches to rounding, aiming to include real-time patient feedback in the care process.

In this panel, leaders from Providence’s South division will share how they have fostered a culture of purposeful rounding by overcoming challenges and correlating rounding activities to positive care experiences.

Key Takeaways:

•Gain insights into the impact of rounding across various rounding programs live at multiple Providence hospitals

•Explore how to get started with or enhance your own rounding initiatives to align with a culture of excellence

•See actionable examples of rounding innovations and best practices



•Michelle Eleby, MHA, MSG, Executive Director, Clinical Excellence, Providence – South Division

•Kathryn E. Girardi, MHA, Director of Care Experience, South Bay, Little Company of Mary San Pedro and Torrance

•Elizabeth Perez, MHA, Patient Experience Specialist, South Bay, Little Company of Mary San Pedro and Torrance

•Kendrick Balba, BSHA, Patient Experience Specialist, Providence St. Joseph Hospital Orange