Improved Patient Engagement Before, During, and After Visits

CipherHealth's enterprise platform empowers medical groups to drive higher practice performance by keeping patients engaged and coming back, whether you see them in-person or virtually.

Technology for superior patient engagement and seamless care transitions

Point of Care Surveys

Appointment Reminders

Automated Health Outreach

Automated outreach can easily deploy messaging to your full population to explain the telehealth options you are offering and how to access them, narrowing care gaps and keeping practice volumes high.

Appointment Reminders reduce no-show rates by seamlessly integrating with EMRs and scheduling systems to reach 100% of patients via customizable calls, texts, and emails.

Point of Care Surveys effectively gather patient data during visits to inform staff of potential improvement areas and enable timely service recovery to enhance the patient experience.

Patient Engagement Platform

From pre-visit to post-visit

Step 1

Patient receives a reminder call regarding his/her appointment, or an upcoming screening that is due.

Step 2

Point-of-care patient surveys provide real-time feedback of care and the patient experience.

Step 3

Using data from surveys and outreach programs, pinpoint opportunity areas to drive improvements.

Improve Patient Volume

Increase use of preventive care services and decrease patient no-show rates by scaling proactive outreach efforts.

Build Patient Loyalty

Enhance patient experiences and drive repeat visits by consistently adding meaningful interactions across care journeys.

Maximize Value-Based Care Incentives

Meet quality metrics and earn higher CAHPS scores by leveraging technology to engage more patients.

[CipherHealth] calls and point-of-care surveys helped us maximize staff time while improving the patient's experience

Dr. Louis J. Wilson

Physician and Founder Wichita Falls Gastroenterology Associates

Related Resources

Unlocking the Value of Physician Enterprises with Proactive Patient Outreach
Increasing Cancer Screening Rates with Proactive Outreach
5 Steps for Creating a Successful Patient Outreach Program in the Practice Setting

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