Improving Outcomes & Efficiency for Home Health Care Providers

With our customizable and integrated technology suite, effectively engage with your patients through episodes of care and beyond to drive increased patient satisfaction and better outcomes.

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Technology for superior patient engagement and seamless care transitions

Purposeful Outreach

Home Visit Reminders

Personalized Care Instructions

Voice episode engagement allows for customized and consistent call, text, and email outreach to 100% of patients on census throughout episodes of care.

Voice home visit reminders reduce missed visits to increase agency efficiency and experiences.

Echo offers a secure platform for recording personalized care instructions for patients and caregivers to access between home health visits.

Home Health Episode Engagement

From Start of Care to Recovery

Step 1

Patient receives a call checking in on their status and asking general questions about recovery status, as well as confirming initial home health visit.

Step 2

The patient receives additional calls that monitor the status of their recovery and provides opportunities to listen to their personalized recordings throughout their episode of care.

Step 3

Should any issue or concern arise on any of the calls, home health care staff members are immediately notified to resolve issues and prevent adverse events.

Step 4

Follow up with patients after their episode to identify those who need re-certification.

Better Patient Outcomes

Checking in on patients in between home health visits ensures patient concerns are addressed before an adverse event or readmission occurs.

Increased Patient Satisfaction

Adding meaningful and timely touch points between home health visits improves patient perceptions and leads to higher Home Health CAHPS.

Enhanced Staff Efficiency

Improve the management and engagement of all patients without adding additional staff time or FTEs.

With data gleaned from the CipherHealth technology platform, we are able to gain further insight into our patients' health status and behaviors, enabling us to intervene early as problems arise. Ultimately this is leading to reduced instances of hospital readmissions.

Mary Gadomski

Director of Business Development and Community Relations Visiting Nurse Services of Westchester

Related Resources

case-study
Reducing Readmission for a Home Health Agency
overview
Efficiently Engage with Home Health Patients
video
See How our Patient Engagement Solutions Work

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