Personalized Care Instructions
Episodic Outreach allows for customized and consistent call, text, and email outreach to 100% of patients on census throughout episodes of care.
Diagnostic-Cetric Outreach conducts tailored outreach to target populations to help meet unique diagnois-related needs.
Recorded care instructions provide a secure platform for patients and caregivers to access personalized care recordings between home health visits.
Patient receives a call checking in on their status and asking general questions about recovery status, as well as confirming initial home health visit.
The patient receives additional calls that monitor the status of their recovery and provides opportunities to listen to their personalized recordings throughout their episode of care.
Should any issue or concern arise on any of the calls, home health care staff members are immediately notified to resolve issues and prevent adverse events.
Follow up with patients after their episode to identify those who need re-certification.
Checking in on patients in between home health visits ensures patient concerns are addressed before an adverse event or readmission occurs.
Adding meaningful and timely touch points between home health visits improves patient perceptions and leads to higher Home Health CAHPS.
Eliminate the repetitive, manual, and time-consuming task of contacting patients and give staff members back valuable time in their day to focus on care delivery.
Mary GadomskiDirector of Business Development and Community Relations Visiting Nurse Services of Westchester