Home Visit Reminders
Personalized Care Instructions
Voice episode engagement allows for customized and consistent call, text, and email outreach to 100% of patients on census throughout episodes of care.
Voice home visit reminders reduce missed visits to increase agency efficiency and experiences.
Echo offers a secure platform for recording personalized care instructions for patients and caregivers to access between home health visits.
Patient receives a call checking in on their status and asking general questions about recovery status, as well as confirming initial home health visit.
The patient receives additional calls that monitor the status of their recovery and provides opportunities to listen to their personalized recordings throughout their episode of care.
Should any issue or concern arise on any of the calls, home health care staff members are immediately notified to resolve issues and prevent adverse events.
Follow up with patients after their episode to identify those who need re-certification.
Checking in on patients in between home health visits ensures patient concerns are addressed before an adverse event or readmission occurs.
Adding meaningful and timely touch points between home health visits improves patient perceptions and leads to higher Home Health CAHPS.
Improve the management and engagement of all patients without adding additional staff time or FTEs.
Mary GadomskiDirector of Business Development and Community Relations Visiting Nurse Services of Westchester