Innovative Digital Orchestration Engine to power new solutions including EHR Activation Gateway, Enhanced Appointment Reminders, and Caregiver Engagement for better interoperability, actionable insights, and workflow efficiencies
NEW YORK, August 4, 2021 – CipherHealth, a recognized leader and innovator in patient-centered communications, engagement, and insights for the nation’s leading healthcare systems, today announced the next generation of its Patient Engagement Platform. At the heart of the platform is a powerful digital orchestration engine that serves as an intelligent hub to manage all patient, staff, and caregiver communication for improved workflow efficiencies and cost savings. Most importantly, this engine functions across CipherHealth’s entire suite of in-care rounding solutions and pre- and post-care outreach solutions, allowing for a single, unified system that closes critical care gaps and completes the communications loop by capturing contextual conversational data.
The post-pandemic era has ushered in a slate of challenges for healthcare organizations as they adjust to new consumerism trends and growing patient demands for real-time, personalized care across many novel modalities. Further, health systems are focused on recouping lost revenue and minimizing leakage in their patient populations all while aiming to reduce the burden on their staff and consolidate technology solutions.
“It’s clear that yesterday’s engagement strategies no longer meet the changing dynamics of the industry,” said CipherHealth Chief Executive Officer Jake Pyles. “Our platform, underpinned by a powerful, interoperable engagement engine, connects providers, patients, and caregivers through scalable, automated, and multi-modal communications solutions that are highly customizable, providing both contextualized and actionable insights for care teams and providers. CipherHealth is evolving to have a suite of services enabled by a flexible platform that captures rich engagement data that will allow us to fulfill our vision of continually improving patient experience through new complementary services.”