echo

Recorded Care Instructions

With Echo, providers record information related to care plans and discharge instructions for patients and caregivers to access from home.

Optimize Care Transitions

By providing patients and caregivers with recorded care instructions, Echo simplifies the transition home and reduces the risk of an adverse event.

Improve Health Outcomes

Echo improves long-term health outcomes by ensuring patients feel confident managing their care and complying with discharge instructions.

Increase HCAHPS Scores

By enhancing transitional care and minimizing confusion associated with the discharge process, Echo improves patients’ perceptions of the care experience.

Help Patients
Get Well and Stay Well

Learn how Echo improves care transitions

Record

At the end of the patient’s stay, clinicians record personalized care plan instructions. Staff members can also choose to include pre-recorded segments for specific disease cohorts or procedures.

Access

Patients and caregivers have unlimited access to recordings after leaving the care setting. Recordings can be accessed through Voice follow-up calls, a patient portal, or with a call-in phone number.

Improve

Real-time reports of patients’ listening metrics allow care teams to intervene if a patient replays the recording above a set threshold. Executives also receive reports to track organization-wide trends and drive improvements.

Record

At the end of the patient’s stay, clinicians record personalized care plan instructions. Staff members can also choose to include pre-recorded segments for specific disease cohorts or procedures.

Access

Patients and caregivers have unlimited access to recordings after leaving the care setting. Recordings can be accessed through Voice follow-up calls, a patient portal, or with a call-in phone number.

Improve

Real-time reports of patients’ listening metrics allow care teams to intervene if a patient replays the recording above a set threshold. Executives also receive reports to track organization-wide trends and drive improvements.

"The decision to implement CipherHealth's Echo solution came as a way to provide top-notch care that meets specific patient needs. For [patients] , this means empowering them with care plans they can comprehend in the most effective way."

Vice President Nursing/Chief Nursing Officer - Kingsbrook Jewish Medical Center

OUR RESULTS

13%

increase in "Communication about Medications" HCAHPS score

42%

decrease in questions about discharge instructions

11%

increase in Voice call engagement rate

62%

reduction in patients' need for help with medications

7%

increase in "Overall Rating" HCAHPS score

3%

increase in "Discharge Instructions" HCAHPS score

CONTACT US