[Webinar Replay] Using Technology is Too Impersonal – and 3 Other Myths About Patient Rounding

If you missed our Purposeful Rounding Master Class on February 26th, “Patients are Not a Box to Check: Round With Purpose to Deliver Meaningful Patient Outcomes”, CipherHealth’s CNO Lisa Romano shared the key principles of purposeful rounding, busted common rounding myths, and shared six workflow best practices.

“You did a great job packaging up all those rounding success strategies for our patients, staff and the whole Middlesex Health organization. I wanted to let you know that your slides and words really did pull together some helpful practices that I can share with our team to improve our rounding ‘technique’ and increase that engagement which makes the rounds most impactful.” — Elizabeth ‘Buffi’ DePierro, Readmission Program Manager, Quality Improvement, Middlesex Health

During the Master Class, Lisa dispelled a few common myths about patient rounding:

Myth #1: Any round is better than no round at all.

Reality: Emphasize quality over quantity, as rounds that become “checking a box” can do more harm than good. If patients share a concern with the rounder and the issue is not promptly and effectively addressed, they may lose trust in the organization and individual members of the care team.

Myth #2:
You should be rounding on 100% of patients every day.

Reality: Rounding on every patient every day can lead to a checklist mentality and rounding that’s not purposeful. Lisa discussed CipherHealth’s clinical best practice recommendation:

“In working with hundreds of health systems across the country, we find that there are positive gains in the desired outcome measures when rounders conduct purposeful rounds with at least 70% of patients and identify at least one opportunity area. Rounding goals should be closely aligned with organizational priorities – and the key is to use the data collected during rounds to support action plans.” — Lisa Romano, CNO, CipherHealth

Myth #3: It requires additional resources to implement a purposeful rounding program.

Reality: Care teams can implement a purposeful rounding program with the team and resources they already have. Purposeful rounding starts with establishing best practice rounding goals and hardwiring workflows that allow the “voice of the patient” to be heard. Ultimately, this approach will lead to improved patient outcomes and experiences.

Myth #4: Using tech devices like an iPad will inhibit the quality of rounds.

Reality: Technology enables real-time communication between multidisciplinary teams to ensure prompt intervention and issue resolution. In fact, Lisa shared that when used correctly, a digital rounding tool can support patient recovery – since patients can rest knowing that the rounder is taking the time to document and follow up on their concerns with the care team.

Missed our Master Class on Purposeful Rounding? Watch the replay to learn how to operationalize a purposeful rounding strategy for your team.

Going to AONL? Chat with Lisa Romano at her Purposeful Rounding Breakout Session on Thursday, March 19th at 11:15am.

Ranked as the “Best Overall Patient Engagement Company” in MedTech's Breakthrough Awards for 2020, and the top-performing vendor for patient outreach and digital rounding by KLAS in 2019, CipherHealth is a proven technology partner committed to enhancing communication and coordination throughout the patient journey. CipherHealth’s suite of patient engagement software empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.