Digital Rounding Improves Workflow

CHALLENGE

The hospital set comprehensive goals around improving patient experience, reducing costs and managing population health: the triple aim of healthcare. While working towards these goals, management decided to place an emphasis on staff satisfaction as well, realizing that the triple aim was not possible without happy, empowered staff on the front lines.

THE SOLUTION

The hospital leadership team recognized that optimizing the nurse rounding process would have profound impacts on both patient and staff experiences. They deployed digital rounding with the goal of streamlining the rounding process and understanding if technology helped or hurt nurse workflows. To monitor the effects of digital rounding, the team surveyed its nurses before, 30 days, and 120 days after implementing CipherRounds. Survey questions honed in on specific aspects of nurse workflow, including efficiency, accountability and issue resolution. Nurses were also asked how satisfied they were with the rounding process in general and how meaningful they felt their rounds were.

THE RESULTS

After using the digital rounding application, nurses felt that they were 56% more effective in resolving issues and 55% more satisfied with rounding in general. At the 120-day mark, all survey categories surpassed the 3.5 out of 5 mark, with increases of at least one numerical value for each category. As a result of this success, the team decided to implement CipherRounds system-wide.

Nurse Survey Results Pre and Post CipherRounds

PROFILE: 160-bed urban hospital, PRODUCT: Patient Rounds, PROGRAM: Nurse Leader Rounding, BASELINE: Pre-Digital Rounding, COMPARATIVE: 30 days and 120 days with CipherHealth’s Digital Rounding