voice

Follow-Up Platform

Ranked #1 Top-Performing Patient Outreach Vendor by KLAS

Post-discharge follow up is critical. Voice intelligently calls or texts 100% of discharged patients to identify those most at risk of an adverse event.

Reduce Readmissions

By adding meaningful touchpoints with patients post-discharge, Voice identifies and helps resolve issues before a readmission occurs.

Streamline Workflow

Voice maximizes resources by identifying patients in need of manual intervention and triaging issues to the appropriate staff member or department.

Increase Patient Satisfaction

With actionable insight reports, Voice identifies key opportunities to improve the patient experience and increase HCAHPS scores.

Help Patients
Get Well and Stay Well

Learn how Voice reduces avoidable readmissions

Patient engagement starts with proactive outreach

With a call or text, successfully engage your patients in their pre- and post-visit care. With customized outreach for DRG-specific cohorts, you can easily identify those in need of assistance and streamline your follow-up processes.

Customized alerts that work with your workflow

Your staff is busy. With Voice, you can make sure they are calling only the patients in need of intervention. While every patient receives follow up, only the patients most at-risk for a readmission are receiving additional staff attention.

In-depth reports provide visibility into patient trends

Voice reporting gives your team members the information they need when they need it. Customized reports provide your entire organization - from the executive level to the unit level - with the right insights to drive positive change.

Patient engagement starts with proactive outreach

With a call or text, successfully engage your patients in their pre- and post-visit care. With customized outreach for DRG-specific cohorts, you can easily identify those in need of assistance and streamline your follow-up processes.

Customized alerts that work with your workflow

Your staff is busy. With Voice, you can make sure they are calling only the patients in need of intervention. While every patient receives follow up, only the patients most at-risk for a readmission are receiving additional staff attention.

In-depth reports provide visibility into patient trends

Voice reporting gives your team members the information they need when they need it. Customized reports provide your entire organization - from the executive level to the unit level - with the right insights to drive positive change.

ROI OF PATIENT ENGAGEMENT WITH VOICE

For an estimate of the potential three-year savings your hospital could achieve, search for your hospital name below

*Please note that these are predictive estimates based on our experience with comparable hospitals

Additional HCAHPS Savings

Meaningful patient engagement triggers improvements across all the HCAHPS dimensions, significantly contributing to the overall hospital rating. We used the CMS methodology to calculate additional HCAHPS reimbursement, assuming 5% improvement across the dimensions.

$ 0,00

Post-Discharge Calling Labor Cost Savings

Voice allows hospitals to follow up with 100% of discharged patients via personalized calling and texting, reducing the time nurses spend on the phone. Calculations assume nurses work 40 hours a week for 48 weeks/year with annual salary of $60,000. Based on Voice programs at comparable sites, 20% of patients will require a follow-up call from staff.

$ 0,00

Additional Medicare Reimbursement

Well-informed and engaged patients are more likely to adhere to prescribed medical treatments and remain on the path to wellness. Estimates for reduction in readmission penalty are calculated using CipherHealth proprietary algorithm. Predictive estimates are based on data from comparable hospitals utilizing Voice.

$ 0,00

Total Estimated Three-Year Return

$ 0,00

See how you can start saving!

Watch it in Action

Watch it in Action

"I think the strongest asset of CipherHealth is that you guys have been extremely available, flexible, and timely in your responses to questions. When you introduce a new initiative, you need to know that you have support from a dedicated, passionate team."

Director of Patient Experience - SCL Health System

OUR RESULTS

52%

decrease in orthopedic readmissions over two months at a 229-bed academic hospital

18%

increase in “Care Transitions” HCAHPS score over one year at a 148-bed urban hospital

15%

increase in “Staff Responsiveness” HCAHPS score over three months at a 270-bed suburban hospital

100%

decrease in CHF readmissions over six months at a 194-bed suburban hospital

40%

decrease in readmission penalties over two years at a 972-bed academic hospital

12%

increase in "Communication about Medications" HCAHPS score over five months at a 234-bed urban hospital

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