How Post-Discharge Follow Up Improves Infection Control

A recent study published by the American Journal of Infection Control compared differed post-discharge follow up methodologies to identify infections following cesarean sections. The study showcases the power of patient outreach and how big of an impact a post-discharge call can make.
The study found that in addition to follow-up calls being well received by patients, for every 100 C-section procedures, there were nearly 2.6% missed cases of infection. Follow-up calls had a positive impact on both patient satisfaction and experiences, as well as on patient outcomes.
While this study found that follow up helps detect infections and prevent adverse events among patients after cesarean sections, we have found similar results with other DRG’s. For more information on how Voice, our post-discharge follow-up solution, can identify and prevent adverse events, contact us today.
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In her role as Market Manager for Hospitals and Health Systems, Lucia Huang, RN, integrates her previous experiences on the front lines of patient care within the broader context of the business of healthcare. She is passionate about empowering nurses to provide the highest quality and experience of patient care through technology. Lucia graduated from the University of Pennsylvania with a BS in Economics from the Wharton School and a BSN from the School of Nursing.