Digital Rounds and Surveys
Timely Patient Outreach
With superior technology that seamlessly integrates into current workflows, timely interventions encourage patients to communicate with providers who can proactively address issues and drive improved experiences and outcomes.
Calls, text, and emails containing timely and relevant information can keep patient engaged throughout their care episode. This engagement keeps patients informed, reducing frustration and confusion.
With proactive outreach and customized technology, staff members are able to resolve patient issues quickly and effectively to create positive experiences and improve outcomes.
Prior to arrival, patients receive appointment reminders, educational material, and pre-arrival surveys.
During their stay or visit, patients answer survey questions during proactive rounds that allow their care providers to quickly identify and resolve issues.
After the stay or visit, patients utilize two-way communication to ask providers questions and stay on the road to recovery.
Greater HCAHPS than the national average gains on Hospitals using Voice automated follow-up calls
Engagement rate with follow up calls at Edgewood Place Skilled Nursing Facility
Increase in the number of HCAHPS surveys returned after 10 months