Digital Rounds and Surveys
Timely Patient Outreach
We help you cultivate continuous relationships by communicating with patients prior, during, and after an appointment or treatment, regardless of the care setting. By empowering all patients with the right information at the right time, your team can steer patients to the right level of care and convert even first-time users into loyal customers. Follow up with patients to address any concerns or confusion, give patients continuous feedback on their condition, and resolve minor problems to prevent complications that warrant readmission or an ED visit.
Calls, text, and emails containing timely and relevant information can keep patients engaged throughout their care episode. This engagement technology keeps patients informed, reducing frustration and confusion.
With proactive outreach and customized technology, staff members are able to resolve patient issues quickly and effectively to create positive experiences and improve outcomes.
Prior to arrival, patients receive appointment reminders, educational material, and pre-arrival surveys.
During their stay or visit, patients answer survey questions during proactive rounds that allow their care providers to quickly identify and resolve issues.
After the stay or visit, patients utilize two-way communication to ask providers questions and stay on the road to recovery.
Greater HCAHPS than the national average gains on Hospitals using automated follow-up calls
Engagement rate with follow up calls at Edgewood Place Skilled Nursing Facility
Increase in the number of HCAHPS surveys returned after 10 months