We are excited to share that CipherHealth is ranked as the top-performing Patient Outreach vendor in the 2018 Best in KLAS: Software & Services Report. By reflecting the voice of healthcare professionals, the Best in KLAS Report serves as a catalyst for improving healthcare. This highest honor in the patient outreach category is reserved for vendor solutions that lead the market with the broadest clinical and operational impact on healthcare organizations and their patients. In the latest KLAS Patient Communications Report, CipherHealth scored significantly above market average for multiple key performance indicators, including Overall Product Quality, Proactive Service, and Ease of Use.
Optimize Patient Outcomes with the Most Effective Real-Time Reporting and Analytics
With the shift towards value-based care, it is critical to benchmark quality improvement initiatives with actionable, data-driven insights. By automating and streamlining data collection, robust reporting and analytics can cut costs and meet regulatory requirements. However, the true potential of real-time analytics is to change the way that healthcare is delivered, experienced, and perceived. In describing the power of real-time reporting and analytics, one CipherHealth customer surveyed by KLAS explains, “As the patient answers questions, we receive alerts that tell us whether we need to contact the patient. That way, if any new information emerges, we are notified right away. We can actually talk to the patient about problems instead of finding out about things days or weeks later.” With the volume of data generated in healthcare settings, delivering insights into historical, current, and predictive information ensures that healthcare providers can proactively address concerns before they escalate into adverse events. One surveyed practice administrator says it best: “CipherHealth has always been more than willing to indulge us and help us run those numbers. They don’t just show us the numbers, but they help us see where we have potential for improvement.”
Create a Culture of Patient-Centered Care to Enhance Patient Experience
To deliver care that is truly patient-centered, healthcare providers must proactively anticipate patient concerns and integrate patient experiences into planning and decision-making processes. Patients and their caregivers must be embraced as valuable and contributing members of the healthcare team. The core of patient-centered care is patient satisfaction. When patients feel that their healthcare is tailored to their specific needs, this is reflected in the healthcare organization’s HCAHPS scores. One surveyed healthcare professional shares, “CipherHealth has helped us improve our patient satisfaction. To move even one percent up in patient satisfaction is incredibly difficult for us. We moved up our scores around 5%. We have been able to respond and make changes in the delivery of our care.” There is a difference between assuming what is right for the patient and engaging the patient in defining what is best for them. Every touchpoint should be tailored to the individual needs of the patient. One surveyed CipherHealth customer explains, “Our most meaningful outcome is that we have been able to give patients the help they need. We have reduced readmission rates and ED bounce-back rates. Most importantly, we have the time and ability to identify the patients that have problems through proactive outreach, and we have been able to help those patients. Voice makes a difference to patients as individuals.”
We are honored to be recognized as the Patient Outreach Category Leader in the 2018 Best in KLAS Report because this reflects CipherHealth’s dedication to improving the lives of patients and providers. Explore how your organization can redefine the future of healthcare delivery across the care continuum with CipherHealth’s integrated suite of best-in-class patient engagement and care coordination solutions.
2018 Best in KLAS: Software & Services Report, January 2018. 2017 KLAS Patient Communications Report, December 2017. © KLAS www.klasresarch.com