Chief Customer Officer
“I work at CipherHealth because I believe in our mission to improve the patient experience while reducing the burden on healthcare staff. Improving patient and staff experiences through the use of technology has been a passion of mine throughout my entire career – whether it is to promote a personal consumer feel or prevent staff burnout, we can accomplish this better together.”
Summer Brown brings over 15 years of operations leadership to her role as Chief Customer Officer, with a proven track record of helping customers understand ROI and chart paths to success. In this position, she is instrumental in initiating and growing the partnerships with many of CipherHealth’s most talented and well-respected customers. Summer oversees Customer Success, Professional Services, Technical Support and Operations/Enablement at CipherHealth.
Prior to joining CipherHealth, Summer served as Vice President of Customer Success at Feedtrail, a leading healthcare experience management platform, where she developed new reporting frameworks that uncovered opportunities for program optimization, boosted customer satisfaction, and significantly grew annual recurring revenue. Before that, she served as Vice President of Partner Operations and Customer Success at Relatient, a patient engagement provider, where she built C-level relationships with top strategic accounts and drove new partner acquisition strategy. She holds a B.S. from Tennessee Technological University.