CipherHealth’s CAHPS solution ensures that a facility can holistically improve the quality of care provided. By using seamlessly integrated technology to create and enhance daily patient interactions, providers can understand the drivers of patient satisfaction and make lasting improvements.
With multiple touchpoints to proactively address issues, patients have a better experience and positive perception of their provider.
CipherHealth’s CAHPS solution helps providers efficiently resolve patient issues before, during, and after their visits. This means improved satisfaction scores and higher reimbursements and ratings for the organization.
During a patient’s stay, nurse leaders round on the patient to resolve any issues.
The patient receives proactive outreach post-encounter to address any lasting concerns and answer any questions.
In-depth reports sent to providers help analyze root causes of patient dissatisfaction to drive long term improvement.
Increase in staff responsiveness at a 269-bed suburban hospital
Greater than the national average HCAHPS gains for hospitals using Voice automated follow-up calls
Increase in the number of CAHPS surveys returned after 10 months