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CipherConnect™

Keep your patients coming back – over and over again

What if you could give your patients a frictionless conversational pre-care experience and automate robotic tasks to save staff time and interconnect conversational data with clinical information from your EHR?

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Meet the new conversational engagement solution that transforms how providers deliver personalized care. CipherConnect automates manual scheduling, intake and administrative tasks for better outcomes – for patients and providers.
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Jennifer Jones indicates that she is allergic to a generic medication in her intake forms, so her post-visit follow-up instructions automatically ensure she gets the brand version.

CipherConnect streamlines the pre-care process for patients – but it doesn’t stop there. The dynamic conversational data captured by CipherConnect can be used later in the patient journey, from point-of-care to post-care through preventative care. Learn about the unique ways you can make your patients feel special every time they access care.
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Stop asking patients to reintroduce themselves
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Booking Confirmation

Share instant booking details for newly scheduled appointment such as appointment time, provider name and location.

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Pre-care & Procedure Prep

Inform patients on next steps for arrival, such as safety instructions, remote registration, and check-in.

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Data Intake

Collect data for consent, forms, screeners, and other paperwork. Upload images of insurance cards and identification plus documents from a previous provider.

Deliver a genuinely personalized patient experience
CipherHealth’s vision for the future of patient engagement tightly aligns with ours: Patients should feel known and welcomed from the very first interaction they have with us, and that experience should be carried through every time, every touch – to each person in every community we have the privilege to serve.”

Shawn R. Smith, MBA, CPXP

Assistant Vice President: Clinical Enterprise and Patient Experience

INOVA Health System

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CipherConnect surfaces smart insights so patients get the care they expect and health systems can achieve sustainable success – cutting costs, augmenting workforces and generating new business.

Reduce no-shows, backfill open slots and keep provider schedules full with appointment reminders – and save money by automating manual tasks so staff can use their time more productively.

Integrate with EHRs and other scheduling systems to automate routine tasks to scale communication.

Ensure patients stay on track with follow-up or preventative appointments with consistent outreach, and bring back hard-to-reach or unengaged patient populations.

Capture contextual information about patients and their current care situation that can be applied downstream with other providers.

Offer a faster, easier consumer-like experience patients have come to expect, and keep them loyal with intuitive interactions that have their care needs and preferences accounted for.

Boost Patient Satisfaction

Reduced Patient Wait

Replace 18+ min of in-person data collection per encounter (22K hrs saved per year, driving 90%+ patient satisfaction)

* Expected value generated per 100k ambulatory encounters

Eliminate Staff Overhead
Staff Hours Saved

Automate 80% of pre-visit admin tasks to save staff up to 20 minutes per visit – top-cited to reverse staff dissatisfaction.

* Expected value generated per 100k ambulatory encounters

Recapture Revenue

Revenue Recovered

Patients who were reached by any Appointment Reminder notification were 19% less likely to no-show compared to those that did not answer any call.

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Provide the digital, consumer-like experience patients expect and free up your resources