CipherHealth User Conference Knowledge Share: Achieving the Quadruple Aim of Healthcare

This post was written by our Vice President of Account Strategy, Allie Ruel. This is part two in a series of blog posts sharing insights from CipherHealth’s first annual User Conference on Excellence and Innovation, which highlighted clients who have achieved excellence in outcomes and deployed CipherHealth solutions in innovative ways.

As the keynote speaker at CipherHealth’s first annual User Conference on Excellence & Innovation on February 2, 2018, Gina Intinarelli RN PhD, Vice President of Population Health and Accountable Care at UCSF Health, challenged attendees to step up to the issues facing healthcare providers today. Her primary thesis was to frame the future of patient care within the context of the Quadruple Aim: improving healthcare quality, reducing the per capita cost of healthcare, improving patient experience, and improving employee engagement. Dr. Intinarelli urged conference attendees to engage patients in their own self care management, resulting in better health outcomes.

Leveraging the Quadruple Aim as a Framework for Improvement

Intinarelli asked questions that prompted the audience to reflect upon the care they provide to patients every day across the country, as well as the common threads that unite all healthcare providers. There are many challenges that contribute to the imperative for improved health management – including an aging population, large diabetic obese pediatric populations, delayed maternal ages in women, and increasingly complicated cancer care. To address these looming threats, Intinarelli shared with attendees about how she leverages the framework of the Quadruple Aim to overcome these obstacles.

Translating the Framework into Action

With all of these goals, Intinarelli asked, “How do we use technology like we do in our daily life, to help our patients and staff?” She gave several examples of how UCSF has been able to accomplish the Quadruple Aim by utilizing CipherHealth technology. One example Intinarelli provided was the UCSF Care Gap program, which identifies patients needing primary care appointments or immunizations and automatically reaches out to all eligible patients with preventive reminders.

Another example is the Orthopedic Bundle, where CipherHealth makes follow-up calls over the course of 90 days to patients who had orthopedic procedures. Nearly 90% of the patients engaged with the calls. By partnering with CipherHealth, the UCSF team proactively identified and resolved patient issues – resulting in a readmissions reduction from 18% to 8%.

Through these programs, UCSF switched from manual calls to automated calls. After partnering with CipherHealth, nurses used their time and expertise more effectively by solving patient issues instead of leaving phone messages. In addition to saving labor costs, Intinarelli reported the nurses were far more satisfied with the interactions they had with patients.

As healthcare providers continue to navigate value-based care, utilizing the Quadruple Aim framework to implement new processes or programs can help set the foundation for successes. If a new initiative can make patients and staff happy while reducing costs and improving outcomes, it is more likely to see both short- and long-term success.

Amongst healthcare leaders from across the country and the care continuum, Intinarelli concluded her keynote with this powerful call to action: “Today is Groundhog’s Day, let’s not repeat again and again what doesn’t work. Go forth and innovate.”

In her role as Market Manager for Hospitals and Health Systems, Lucia Huang, RN, integrates her previous experiences on the front lines of patient care within the broader context of the business of healthcare. She is passionate about empowering nurses to provide the highest quality and experience of patient care through technology. Lucia graduated from the University of Pennsylvania with a BS in Economics from the Wharton School and a BSN from the School of Nursing.