Patient Loyalty

Keep your patients coming back

Patients have more and more options when it comes to their healthcare. And with the influx of telehealth providers, urgent care centers and other healthcare provider options, the competition is stronger than ever.

Get to know patients on their terms with personalized hospital communications that make them more likely to respond, engage and stay loyal.

Close the service quality gap between hospital discharge and follow-up visits with automatic appointment scheduling

Meet customer expectations through loyalty programs like customized multilingual, multimodal communications

Keep patients coming back and increase customer loyalty with automated follow-up, referral scheduling and self-service rescheduling

Personalize patient interactions and increase the loyalty relationship today

Sutter Independent Physicians Achieved
93% Likelihood to Recommend HCAHPS Score

“

We opted to select Cipher to be our partner in the patient retention process because we really wanted to provide a tool for our physician membership that was a reporting solution that enhanced not just our service quality initiatives but really differentiated us against competing healthcare organizations in the region.”

Debbie Young

Manager, Service Excellence

Sutter Independent Physicians

CipherHealth’s automated outreach makes it easy for you to stay in touch with every patient post-discharge or post-visit and show them their long-term health is a priority.

Automated Appointment Rescheduling

Referral Scheduling

Personalized Patient Interactions

Caregiver Communications

Preventative Care Enrollment

Smoother Transitions of Care

Automated Appointment Rescheduling