Strengthening the Employee Experience Through Listening, Action, and Recognition

Join us as leaders from Norton Healthcare share their multi-year journey and progression in improving employee satisfaction, staff retention and experiences. During this webinar, attendees will learn from Jason Coffey, RN, MSN, Director, Employee Experience, Culture Strategies & Insights, and Conrad Kresge, MPH, Manager, Employee Experience & Insights, as they share how Norton Healthcare leverages leadership, frontline staff, and technology to actively listen and take action on employee feedback and insights.

Webinar Key Takeaways

• See how Norton Healthcare was able to significantly improve employee engagement metrics, burnout numbers, and retention measures through their multi-tactic approach to improving staff experiences, and employee retention.
• Take a look at how Norton Healthcare leverages technology to augment their approach including with proactive employee surveys, rounding, and recognition, which all contribute to an action-oriented workplace culture and approach to employee well-being
• Understand the correlation between this model of employee retention and how it led to a stronger culture of empowerment and improvement of patient safety

Webinar Presenters

• Jason Coffey RN, MSN, Director, Employee Experience, Culture Strategies & Insights, Norton Healthcare
• Conrad Kresge, MPH, Manager, Employee Experience & Insights, Norton Healthcare