Post-Discharge Communications

Put an end to costly readmissions by proactively engaging all your patients post-discharge and ensuring continuity of care

Follow up with patients to confirm an understanding of their discharge plan, intervene when concerns arise and reduce 30-day readmissions.

Improve clinical
outcomes

Reach discharged patients through condition-specific, automated patient outreach communications to assess general status, comprehension of discharge instructions, and questions about prescriptions, medication regimen, and follow-up appointments.

Increase patient satisfaction

Create meaningful touchpoints and ensure patients and caregivers get the correct post-discharge instructions to care for themselves at home, leading to a positive impact on the patients’ overall perception of their experience and higher HCAHPS scores.

Bolster cost
savings

Prevent costly 30-day hospital readmissions through automated checks on patients within 24-48 hours of discharge, followed by personal calls to patients needing assistance. Reduce the strain on your healthcare system through remote communication and post-discharge outreach during critical transition periods for patients.

Intervene when it
matters most

Leverage live transfer capabilities to enable personalized support when patients need additional help during care transitions, creating opportunities to further educate your patients about their care plans and medication adherence.

Streamline staff
workflows

Reduce reliance on manual outreach through automated checkpoints and minimize documentation requirements through seamless integration with your EHR and other workflow systems to manage patient interactions and discharge instruction.

Tailor outreach to maximize engagement

Automatically schedule patient outreach within a predetermined time and customized cadences, as well as create cohort-specific outreach schedules for patients based on condition.

Reduce hospital readmissions, improve cost savings and give time back to your staff members