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Platform

Engaging patients,
everywhere they
need you

Provide personalized support to patients
at all points in the care journey
See It in Action

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Optimize service recovery across care settings

Optimize service recovery
across care settings

Keep teams connected and responsive with CipherRounds and CipherOutreach, enabling quick service recovery for both admitted and at-home patients. Address concerns in real-time, giving patients a voice, improving satisfaction scores and reducing readmissions.

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Enable staff members to work top-of-license

Enable staff members
to work top-of-license

Give clinicians more time to leverage their expertise when and where it matters most. Reduce administrative burden so staff can prioritize and personalize interactions with patients who need their attention the most, leading to better experiences and improved health outcomes.

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Deliver the right message, the right way

Deliver the right message,
the right way

Go beyond EHR limitations with configurable programs that standardize staff workflows while personalizing the experience for each patient. Reach more patients through text, voice and web with proven best-practice scripts to achieve your organization’s specific goals.

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Unify patient engagement and staff workflows
in one connected platform.

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Clinically-Backed Workflows

Reduce manual, repetitive tasks so staff can focus on high-value care. Smarter workflows improve efficiency and ensure patients get the attention they need.

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Real-time Data & Insights

Easily evaluate patient data trends. Get clear and actionable insights in the moment to meet both patient and staff needs, individually or across your entire health system.

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Icon Connected Interactions
Connected Interactions

Equip care teams with insights from every patient interaction. Strengthen future touchpoints by building on previous conversations, creating an informed experience for both patients and staff.

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Icon Seamless Integration
Seamless Integration

Maximize your EHR and key IT investments. Improve message deliverability rates, drive patient portal activations and allow for vendor consolidation.

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Icon Scalable Flexible
Scalable & Flexible

Expand with confidence. The platform accommodates growing patient engagement needs, higher patient volumes and evolving priorities while enhancing staff efficiency, and maintaining reliability and performance.

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Icon Built In Security
Built-in Security

Keep patient data protected with enterprise-grade security. We meet the highest industry standards, including HITRUST r2 Certification, SOC 2 and HIPAA HITECH compliance.

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