Patient Satisfaction
Be the first choice for patient care
Patients can shop for healthcare providers anywhere, giving them more power than ever. And seamless, personalized digital experiences are table stakes for superior patient experiences and satisfied patients.
Tailor patient experiences and solve patient needs in real time to improve health outcomes - pre-care, in-care, post-care and anywhere in between.
Surface patient information in real time to ensure providers address their needs when it matters most
Give your patients a reason to choose you today
Lenox Hill Hospital achieved the
99th Percentile
in key HCAHPS domains
CipherHealth helped us understand how digital rounding could be a valuable tool, using customized scripts and real-time reporting for a patient satisfaction full-court press with rounds undertaken by different physician and nurse personnel within the hospital.”
CipherHealth’s automated rounding and outreach solutions help you personalize care interactions, capture patients’ experience in real time and increase overall satisfaction.
Purposeful Rounding
Create meaningful interactions with customized digital rounding scripts to show patients you care about their healthcare needs and care delivery preferences.
Self-Service Rounding
Give patients the control to provide feedback on their own through self-rounding, improving patient experience and building trust with the health system.
Point-of-Care Surveys
Capture real-time patient information with standalone or handheld digital patient experience surveys to improve care delivery outcomes.
Caregiver Communications
Engage patients’ care networks before, during and after care to build deeper relationships and foster higher patient satisfaction.
Real-time Patient Alerts
Get real-time patient information sent to hospital personnel so that they can respond personally, proactively and decisively to patients in need.
Multilingual, Multimodal Outreach
Automatically call or text every patient in their language and modality of choice to create meaningful patient communication touchpoints.
Frictionless Telehealth Appointments
Guide patients through the telehealth experience to make sure they don’t miss their appointments, convert first-time users to loyal customers and improve patient satisfaction.
Related Resources
Tailor patient experiences, increase HCAHPS scores and keep patients coming back today
