Patient Experience
Delight your patients
Today’s patients are consumers of healthcare. They prioritize a positive patient experience and convenience – and they are willing to switch healthcare providers for it.
Identify 4,600+ opportunity areas through patient rounding
Improve Satisfaction Levels on average 0.7 points using outreach
Increase National Percentile Ranking for likelihood to recommend & responsiveness 100%+
Scale patient experience initiatives across your health system
Penn Medicine Home Health was able to identify and close 99%of issues
in 1 day
“
A patient told us: ‘We’re very pleased and very grateful for the wellness calls. Your people are doing a great job.’ I think this just shows how a program like this really rounds out the patient experience, not just in terms of data or patient satisfaction scores — but when you get a moment to take in their voices, you recognize how powerful and meaningful this type of touchpoint is for the patient.”
Danielle Flynn, MSN, RN
Director
Penn Medicine Home Health
From pre-care to point-of-care all the way through post-care, CipherHealth’s solutions enable providers to enhance and optimize workflows that improve the patient experience.
Appointment Reminders
Automated Appointment Rescheduling
Post-Visit and Discharge Follow-Up
Digital Patient Rounding
Point-of-Care Surveys
Multiple Scripts and Languages
Appointment Reminders
Appointment Reminders
Automate calls and texts in patients’ language of choice to provide them with the accurate information they need, when they need it and how they want it.
Automated Appointment Rescheduling
Automated Appointment Rescheduling
Offer self-service appointment rescheduling via text message, reducing leakage and improving patient retention with a differentiated rescheduling process.
Post-Visit and Discharge Follow-Up
Post-Visit and Discharge Follow-Up
Stay in touch with patients after they’ve left the hospital with automated calls and texts to improve engagement and patient satisfaction.
Digital Patient Rounding
Digital Patient Rounding
Replace paper-and-pen rounding to make patients feel heard, provide care instructions and collect feedback to improve the in-patient experience.
Point-of-Care Surveys
Point-of-Care Surveys
Capture real-time patient satisfaction information with digital patient experience surveys to improve clinician care delivery.
Multiple Scripts and Languages
Multiple Scripts and Languages
Send population- and condition-specific follow-up calls and texts, then translate them into several languages to tailor outreach to patient expectations.
Start improving the patient experience and delighting your patients today
