Customers

Being able to ensure that any patient that left any hospital throughout Intermountain would get the same service or the same quality — that was important to us.

CipherHealth provides very flexible solutions that are guided by best practice, so we could align on what was best for our patients and processes.

Our relationship with our past vendor was transactional. When CipherHealth stepped in, they were forward-thinking. It’s not about implementing a program, it’s about achieving the goals we set out to achieve.

We were able to look at our HCAHPS data, and we saw that digital rounding works. Our patients are saying it works, and our team members are telling us that the technology we put in place helps them in their day-to-day.

Partnering with CipherHealth and pairing clinical data, analytics, process improvement, and informatics is a recipe for success. Partner with a vendor who will learn with you — this is the most important point. It’s that partnership that makes the difference.