As CMS and commercial payers continue to leverage new value-based payment structures, providers are seeking better ways to proactively understand and address patient needs. Thus, patient engagement is increasingly a top priority for leading healthcare organizations. According to the Chief Experience Officer of the Cleveland Clinic, the goals of patient engagement are threefold: to drive better health and outcomes, to empower patients and caregivers to be active in their own care, and to reduce costs.
As patient engagement is a relatively new concept, many healthcare leaders struggle to identify where their efforts will be best spent. While there are many avenues to engage patients, technology must be utilized to keep costs low, satisfy patients, engage staff, and lead to desired health outcomes. To make the most of any health IT (HIT) investment, organizations should seek to partner with experienced market leaders that are at the forefront of patient engagement across the care continuum.
Since each patient has his or her own preference in how they would like to be engaged, patient needs vary along his or her care journey. To proactively identify needs and effectively engage patients in their care, providers must utilize solutions that meet patients where they are. This can mean before patients visit a facility, while they are experiencing an acute episode, and/or post-visit throughout their recovery.
Just as healthcare providers must meet the unique needs of their individual patients, HIT companies must meet the unique needs of the healthcare staff. To do this effectively, HIT solutions must be flexible, achieve tangible results, and provide support that is tailored to each provider.
Recently, CipherHealth was rated the highest performing digital rounding tool by KLAS. This top designation is reserved for vendor solutions that lead the digital rounding market with the broadest clinical and operational impact on healthcare organizations and their patients. CipherHealth was also ranked as the #1 patient outreach vendor in the 2018 Best in KLAS Report. As the patient engagement leader, CipherHealth is constantly seeking the input of each client so that they can meet the needs of their patients.
Together, CipherHealth and providers are achieving Quadruple Aim goals by improving care coordination and communication across the entire care continuum. To learn more about how to engage patients across the care continuum, read on.