Strengthening the Employee Experience Through Listening, Action, and Recognition

Tuesday, November 19th, 2024 | 2:00 PM ET / 11 AM PT

Join us as leaders from Norton Healthcare share their multi-year journey and progression in improving staff retention and experiences. During this webinar, attendees will learn from Jason Coffey, Director of Employee Experience, and Conrad Kresge, Senior Employee Experience Analyst, as they share how Norton Healthcare leverages leadership, frontline staff, and technology to actively listen and take action on employee feedback and insights.

Key Takeaways

• See how Norton Healthcare was able to significantly improve engagement metrics, burnout numbers, and retention measures through their multi-tactic approach to improving staff experiences.
• Take a look at how Norton Healthcare leverages technology to augment their approach including with proactive surveys, rounding, and recognition, which all contribute to an action-oriented culture and approach to wellbeing
• Understand the correlation between this model of employee retention and how it led to a stronger culture of empowerment and improvement of patient safety

Presenters

• Jason Coffey RN, MSN, Director, Employee Experience, Culture Strategies & Insights, Norton Healthcare
• Conrad Kresge, MPH, Manager, Employee Experience & Insights, Norton Healthcare