Northwell Health: Does Patient Rounding Actually Work?

A Deep-Dive at Lenox Hill Hospital.

Joe Leggio, VP of Experience Services at Lenox Hill Hospital (Northwell Health), explores how he formulated the data-driven rounding strategy at Lenox Hill Hospital to align with key HCAHPS domains, the impact of different types of patient rounding on HCAHPS scores and the connection between employee experience and patient experience.