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CipherOutreach

Scale outreach
for your staff,
personalize care
for your patients

Free up your team using automated
messaging tailored to each patient’s needs
See It in Action

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Personalize patient communications

Personalize patient communications

Reach patients when and how they prefer—phone, SMS or web—with smart, automated outreach. Deliver timely, relevant messages to increase engagement, improve adherence with care plans and provide medication affordability options.

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Connect with patients across the care journey

Connect with patients
across the care journey

Keep patients engaged before and after care with smart, automated outreach that meets them where they are. From appointment reminders and pre-care screenings to post-discharge follow-ups and long-term monitoring, maintain an open line of communication with each and every patient.

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Optimize service recovery

Optimize service recovery

Catch patient concerns early to prevent complications and readmissions. Live alerts on potential risks enable care teams to intervene during critical post-discharge moments, improving satisfaction and ensuring a smoother recovery.

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Unify patient engagement and staff workflows
in one connected platform.

Icon Tailored Communications
Tailored communications

Boost patient engagement and program credibility with multi-language support, caller ID and health system branding. Strengthen patient recognition and trust in your outreach for better response rates and improved outcomes.

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Icon Multiple Communication Channels
Multiple communication channels

Connect with patients the way they prefer—through phone calls, text messages or web. Offering multiple options improves engagement and ensures essential information reaches every patient.

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Icon Flexible Configurations
Flexible configurations

Customize scripts, alerts, flags and reports to fit your organization’s requirements. Adapt outreach to match patient preferences, clinical goals and care team workflows.

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Icon Simplified Communications
Simplified communications

Remove unnecessary barriers like logins and complex portals, making it easier for patients to stay engaged and respond to outreach.

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Icon Extensive Enrollment Criteria
Extensive enrollment criteria

Target the right patients at the right time with customizable segmentation, reaching those with the most urgent cases based on health conditions, demographics or care status.

Icon Advanced Workflow Routing
Advanced workflow routing

Seamlessly connect patients to the right resources with inbound call options and live transfers. Direct patients to care teams, support staff or external services for immediate assistance.

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