CipherHealth Clinical Advisory Board

Vanessa Mona has been the System Director of Care Experience for Henry Ford Health for over 23 years. She is a tireless advocate for improving patient care and has created real sustained change by combining her knowledge of quality improvement with her extensive operations experience and passion for improvement. Her ability to support the integration of the consumer experience journey, including all related touchpoints and stakeholders allows her to generate engagement across the system. Her longevity within the organization has allowed her to build deep relationships and effect change through true engagement. Vanessa has a B.S. in Computer Science from Wayne State University.

A graduate of the University of Texas at Austin, Heather moved to Virginia early in her nursing career. She joined Inova Fairfax Medical Campus as a bedside cardiac nurse. For over ten years, she practiced through the complexities of providing high-quality nursing care and simultaneously giving patient-centered care. In 2012, she became a Patient Experience Leader for the Inova Heart and Vascular Institute. In 2016 Heather became the Director of Patient Experience for the Inova Fairfax Medical Campus. She received her Masters in Nursing in Administration and Leadership in March of 2020, just prior to the pandemic when she jumped into operations to support for the peak of the crisis. In her current role as Assistant Vice President of Patient Experience for the Inova Health System, she oversees the inpatient and ambulatory patient experience teams at the five hospitals in their continuous journey of excellence in patient centered care.

Michael Helle is the Director, Clinical Programs for the Office of Population Health at UCSF. UCSF Health Accountable Care Organization is made up of multiple Commercial Payers, a Medi-Cal alternative payment model with San Francisco Health Plan, multiple Medicare Advantage Plans, and other Medicare Value Based Care Programs. In addition, his team supports other clinical functions throughout UCSF Health. The program serves over 100,000 lives.

Michael has been a National Registered/Critical Care/Flight Paramedic since 1994 and has worked over 25 years in various leadership Roles. These include Director Emergency/Trauma Centers, Outpatient Services, Case Management, Oncology and Infusion Services and Cardiovascular/Interventional Radiology. Michael holds a Bachelor of Biology from Minot State University and a dual MHA/MBA from AIU. Michael is a member of the American College of Healthcare Executives.

Tina Hunter serves as the Executive Director of Patient Experience at Prisma Health, the largest healthcare organization in South Carolina. Prisma Health has over 29,000 team members, 18 acute and specialty hospitals, 2,827 licensed beds, 320 practice sites, and more than 5,400 employed and independent clinicians within its clinically integrated Health Network. Tina has a rich background in service, clinical care, and leadership, including 13 years of bedside experience, 10 of which were in emergency care at a level 1 trauma center. Tina transitioned to Patient Experience in 2021 and has since driven patient experience outcomes across the organization through process improvement, collaboration, and leveraging the patient’s voice.

As someone who raised a chronically ill child, Rani Morrison Williams understands the challenges of navigating complex healthcare systems as both a patient and caregiver. Mrs. Morrison Williams currently serves as the first Chief Diversity and Community Health Equity Officer at University of Illinois Hospital and Health Sciences System (UI Health) charged with leading the health system’s formal efforts towards improving diversity, inclusion, and health equity internally and externally in the communities UI Health serves. Prior to this role, she served as Senior Director, Care Continuum at UI Health for over 5 years.

Mrs. Morrison Williams holds a BS in Sociology from Southern University and A&M College, a Master’s in Public Service Management from DePaul University, a Master’s of Social Work from University of Southern California, and is a Licensed Clinical Social Worker. She is a Fellow in the American College of Healthcare Executives and board member of the Chicago Health Executives Forum, a member of the Society for Social Work Leadership in Healthcare, and a steering committee member of Women In Healthcare—Chicago Chapter. Mrs. Morrison Williams has been recognized for her achievements as both a Crain’s Chicago 2019 Notable Women in Healthcare honoree and a 2022 Notable Executive of Color in Healthcare.

Jason Coffey has been working in the healthcare industry for the past 27 years with a background in Nursing, Patient Experience and Human Resources. He is currently the Director of Employee Experience at Norton Healthcare in Louisville Kentucky. Norton Healthcare is Louisville’s second largest employer, with more than 18,000 employees, over 1,700 employed medical providers and approximately 2,000 total physicians on its medical staff. Norton Healthcare has six hospitals: five in Louisville and one in Madison, Indiana, with a total of 1,993 licensed beds. As part of leading Employee Experience initiatives, he has responsibilities for recognition, onboarding, Well-Being, retention, employee listening strategies, Alumni Network and many other Employee Experience journey initiatives.

Marisa has over 20 years of experience in healthcare, encompassing both clinical and administrative roles. She is currently the Senior Medical Director of Hospital Medicine, Clinical Operations and Patient Experience at St. Luke’s University Health Network, a large healthcare organization serving communities in Pennsylvania and Western New Jersey.

Marisa earned her BSN from Cedar Crest College in 2000. Initially pursuing nursing to become a nurse practitioner, she gained diverse clinical experience early in her career. In 2006, she completed her Family Nurse Practitioner (FNP) degree and landed what she believed was her dream job as a hospitalist nurse practitioner—a role she still holds 18 years later. In 2013, Marisa further advanced her education by completing her Doctor of Nursing Practice (DNP) in clinical leadership, followed by an MBA in healthcare management in 2022.

More than five years ago, Marisa was asked to lead the patient experience efforts for the network. Every role she has held up to this point has shaped her approach as a patient experience leader. These roles taught her the value of genuine human connections, enabling her to impact and influence more than 20,000 employees across the St. Luke’s Health System.

Laura Wieloch, MS, RN, is the Executive Director of Care Management for the Midwest Region (Illinois and Wisconsin) at Advocate Health. She has been a nurse for over 35 years. Laura has served in various healthcare leadership roles over the past 17 years specifically in Population Health, Value-based Care, Care Management, Quality, Home Health and Nursing Education. Currently, as part of the Enterprise Population Health/Integrated Care Management team at Advocate Health, she is responsible for advancing the strategy of Ambulatory Care Management, partnering with hospital, operational, physician, and executive leaders to execute seamless care across the continuum. In the past 10 years, Laura has developed and implemented care management services and has grown a successful, adaptive team of clinicians who consistently deliver top tier performance in quality, patient engagement, and clinical outcomes and are deployed strategically across the health system to advance population health and value-based care initiatives. Laura has led the advancement and implementation of technology solutions in COVID-19 care, Heart Failure Remote Patient Monitoring, and IVR for Health Outreach Services and Post-discharge 30-day program. She is responsible for the RN Care Management, Care Transitions Program for Inpatient and ED discharges, Social Work and Behavioral Health Care Navigation, Community Based Case Management, and Health Outreach Services and Employer Products.

Joy brings 36 years of expertise in clinical practice, healthcare operations, capacity management, and operationalizing enterprise command centers in dozens of healthcare systems across the US and UK. Joy had the opportunity to deliver patient care in a wide range of roles at North Mississippi Medical Center in Tupelo, MS, including Chief Flight Nurse, Trauma Program Manager, and Director of Specialized Clinical Services responsible for transfer center, patient throughput, bariatric services, and nursing leadership programs. Joy is passionate about improving patient outcomes and access across the care continuum.

Donna brings 33 years of experience as a registered nurse and 22 years of C-suite administration. A two-time Baldridge award winner, she most recently served at North Mississippi Medical Center, where she worked for 32 years—including 11 years as Chief Nursing Executive. Donna is an adjunct faculty member for the University of United States Family Nurse Practitioner Program.