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Aug 22 2023
UCSF’s Population Health Strategies to Improve Care Transitions and Address Care Gaps
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Jun 21 2023
CipherHealth Self-Service Rounding
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Apr 11 2025
CipherHealth Expands Leadership Team with Appointment of Christy Baggerly as Chief Customer Officer and Jen Thomas as Chief Sales Officer
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Mar 20 2025
CipherHealth Partners with Middlesex Health to Implement Innovative Medication Affordability Program

Operational Efficiency

Cipheruniversity Overview

CipherUniversity

Master your CipherHealth Programs with Self-Paced Learning Unlock the full potential of your CipherHealth programs with CipherUniversity, your go-to learning platform for mastering products, boosting efficiency, and driving exceptional patient outcomes. Designed with healthcare leaders and staff in mind, CipherUniversity provides self-service resources, structured certification paths, and actionable learning tools to ensure you get the […]

CipherUniversity Read More »

Master your CipherHealth Programs with Self-Paced Learning Unlock the full potential of your CipherHealth programs with CipherUniversity, your go-to learning platform for mastering products, boosting efficiency, and driving exceptional patient outcomes. Designed with healthcare leaders and staff in mind, CipherUniversity provides self-service resources, structured certification paths, and actionable learning tools to ensure you get the

Evergreenhealth Casestudy

EvergreenHealth Boosts Urgent Care Patient Experience Scores with CipherRounds

Key Improvement Areas Background EvergreenHealth, recognized as one of “America’s 50 Best Hospitals” for the last five consecutive years (2021-2025), serves over 1 million residents across north King and south Snohomish counties. But their commitment to excellence extends beyond the hospital doors. After driving significant improvements in patient experience and optimizing workflows with CipherRounds in

EvergreenHealth Boosts Urgent Care Patient Experience Scores with CipherRounds Read More »

Key Improvement Areas Background EvergreenHealth, recognized as one of “America’s 50 Best Hospitals” for the last five consecutive years (2021-2025), serves over 1 million residents across north King and south Snohomish counties. But their commitment to excellence extends beyond the hospital doors. After driving significant improvements in patient experience and optimizing workflows with CipherRounds in

Connected Patient Experience

Building a Connected Patient Experience with CipherHealth

Background A not-for-profit healthcare system in the Pacific Northwest improved patient care and operations using CipherRounds and CipherOutreach. By standardizing and automating patient engagement across multiple facilities, the organization successfully enhanced patient experience, staff recognition and HCAHPS scores. This initiative spanned diverse care settings, including the Emergency Department (ED), Same-Day Surgery (SDS), inpatient and behavioral

Building a Connected Patient Experience with CipherHealth Read More »

Background A not-for-profit healthcare system in the Pacific Northwest improved patient care and operations using CipherRounds and CipherOutreach. By standardizing and automating patient engagement across multiple facilities, the organization successfully enhanced patient experience, staff recognition and HCAHPS scores. This initiative spanned diverse care settings, including the Emergency Department (ED), Same-Day Surgery (SDS), inpatient and behavioral

Windham Hospital Case Study Photo

How CipherRounds helped Hartford HealthCare’s Windham Hospital Increase Patient Experience Scores by 11 points

Background Hartford HealthCare’s Windham Hospital—a 58 bed community hospital in Willimantic, Connecticut—has always prioritized high-quality, safe care for every patient. But now, they’re gaining recognition for something extra: a game-changing approach that improved their patient experience scores, which has now been sustained over nine months. The Challenge The team at Windham Hospital knew their pen-and-paper

How CipherRounds helped Hartford HealthCare’s Windham Hospital Increase Patient Experience Scores by 11 points Read More »

Background Hartford HealthCare’s Windham Hospital—a 58 bed community hospital in Willimantic, Connecticut—has always prioritized high-quality, safe care for every patient. But now, they’re gaining recognition for something extra: a game-changing approach that improved their patient experience scores, which has now been sustained over nine months. The Challenge The team at Windham Hospital knew their pen-and-paper

Prisma’s Greenville Memorial Hospital

Boosting Patient Experience Scores with CipherRounds

Background Prisma Health Greenville Memorial Hospital, part of South Carolina’s largest private, non-profit healthcare system, is the premier referral center for Upstate South Carolina. Located in Greenville, it houses a 24-hour Level I Trauma Center, the region’s only pediatric trauma center, and the sole solid organ transplant center. In the 2023 fiscal year, the hospital

Boosting Patient Experience Scores with CipherRounds Read More »

Background Prisma Health Greenville Memorial Hospital, part of South Carolina’s largest private, non-profit healthcare system, is the premier referral center for Upstate South Carolina. Located in Greenville, it houses a 24-hour Level I Trauma Center, the region’s only pediatric trauma center, and the sole solid organ transplant center. In the 2023 fiscal year, the hospital

Location Rounding Use Cases

Location Rounding Use Cases

The Digital Advantage in Patient and Staff Safety CipherHealth’s Location Rounding helps health systems work smarter by reducing staff burden, controlling costs, and ensuring readiness for inspections or accreditations. Staff can easily check rooms, hallways, restrooms, and equipment stock, while detailed reporting highlights patterns and drives lasting improvements.

Location Rounding Use Cases Read More »

The Digital Advantage in Patient and Staff Safety CipherHealth’s Location Rounding helps health systems work smarter by reducing staff burden, controlling costs, and ensuring readiness for inspections or accreditations. Staff can easily check rooms, hallways, restrooms, and equipment stock, while detailed reporting highlights patterns and drives lasting improvements.

Emergency Department

See it Live: Fast-Track Service Recovery for Emergency Department Patients

In the high-pressure setting of the emergency department, missed opportunities for service recovery can make or break patients’ experience and impact clinical outcomes. Join us on November 7th at 12 PM ET for a free webinar with Slade Koval, Solutions Consultant, to find out how top healthcare systems are surfacing real-time patient concerns to address

See it Live: Fast-Track Service Recovery for Emergency Department Patients Read More »

In the high-pressure setting of the emergency department, missed opportunities for service recovery can make or break patients’ experience and impact clinical outcomes. Join us on November 7th at 12 PM ET for a free webinar with Slade Koval, Solutions Consultant, to find out how top healthcare systems are surfacing real-time patient concerns to address

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Rounding Toolkit

Patient rounding as a practice has increased in utilization across nearly every healthcare setting. However, to achieve the desired results of better clinical outcomes and patient experiences, rounds must be purposeful and enable quick service recovery. This Rounding Toolkit explores the definition of purposeful rounding and shares strategies for both overcoming barriers to success and

Rounding Toolkit Read More »

Patient rounding as a practice has increased in utilization across nearly every healthcare setting. However, to achieve the desired results of better clinical outcomes and patient experiences, rounds must be purposeful and enable quick service recovery. This Rounding Toolkit explores the definition of purposeful rounding and shares strategies for both overcoming barriers to success and

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