Clinical Outcomes Archives

EvergreenHealth Boosts Urgent Care Patient Experience Scores with CipherRounds

Key Improvement Areas Background EvergreenHealth, recognized as one of “America’s 50 Best Hospitals” for the last five consecutive years (2021-2025), serves over 1 million residents across north King and south Snohomish counties. But their commitment to excellence extends beyond the hospital doors. After driving significant improvements in patient experience and optimizing workflows with CipherRounds in […]

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CipherHealth Post-Discharge Outreach

Jason

Close the post-discharge care gap with smart, automated outreach. Stop preventable readmissions before they happen.

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Close the post-discharge care gap with smart, automated outreach. Stop preventable readmissions before they happen.

How CipherRounds helped Hartford HealthCare’s Windham Hospital Increase Patient Experience Scores by 11 points

Jason

Background Hartford HealthCare’s Windham Hospital—a 58 bed community hospital in Willimantic, Connecticut—has always prioritized high-quality, safe care for every patient. But now, they’re gaining recognition for something extra: a game-changing approach that improved their patient experience scores, which has now been sustained over nine months. The Challenge The team at Windham Hospital knew their pen-and-paper

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Boosting Patient Experience Scores with CipherRounds

Jason

Background Prisma Health Greenville Memorial Hospital, part of South Carolina’s largest private, non-profit healthcare system, is the premier referral center for Upstate South Carolina. Located in Greenville, it houses a 24-hour Level I Trauma Center, the region’s only pediatric trauma center, and the sole solid organ transplant center. In the 2023 fiscal year, the hospital

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Tackling Medication Affordability to Improve Patient Outcomes and Experiences

Megan Lomazzi

Rising drug costs and nonadherence are major challenges for healthcare systems, directly impacting patient outcomes and increasing avoidable readmissions. Join us for a free webinar with Jennifer Bair, PharmD, Chief Pharmacy Officer at Prisma Health, and Kate Kalthoff, MHA, HEC-C, VP of Patient Experience & Bioethics at HCA Methodist Healthcare, as they share how their

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Emergency Department Use Cases

Megan Lomazzi

Effectively Connect with Patients During and After their ED Visit The emergency department (ED) landscape is increasingly complex, with around 140 million visits annually in the U.S. alone¹. This volume often translates to overcrowding, longer wait times, and stretched care teams. CipherHealth offers targeted support to help EDs tackle these challenges head-on.

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Patient Rounding Use Cases

Megan Lomazzi

Improving Patient Experience Through Data-Driven Rounding Leading organizations leverage CipherRounds to simplify workflows and enable personalized patient conversations, ultimately enhancing the care experience for patients and staff alike.

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Staff Rounding Use Cases

Megan Lomazzi

Empowering Staff for Better Patient Care A staff rounding program offers a proactive way to connect with employees, monitor their safety and satisfaction, and foster a supportive workplace. With CipherHealth’s staff rounding technology, hospitals and healthcare systems can ensure their employees feel acknowledged and valued by powering consistency, proactive service recovery, and data-driven insights.

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Post-Care Communication Use Cases

Megan Lomazzi

Supporting Patients Through Countless Post-Care Scenarios CipherHealth empowers care teams to identify patients who need extra support, resolve issues quickly, and reduce readmissions. By staying connected, health systems create a supportive recovery environment, improve outcomes, and boost HCAHPS scores.

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