As Medicare-certified hospital outpatient departments and ambulatory surgery centers gear up to meet the Outpatient and Ambulatory Surgery (OAS) CAHPS survey requirements, the pressure to enhance patient satisfaction and operational efficiency intensifies. CipherHealth’s full platform is here to help you stay ahead of the curve, ensuring that your facility achieves top marks and maximizes Medicare reimbursements.

Why OAS CAHPS Scores Matter

Starting soon, all Medicare-certified hospital outpatient departments and ambulatory surgery centers will be required to submit OAS CAHPS surveys. High scores on these surveys not only reflect superior patient care but also position your facility to receive maximum annual Medicare reimbursements. CipherHealth’s suite of tools, including CipherRounds, Self-Service Rounding, and CipherOutreach, ensures continuous communication with patients, enabling proactive issue identification and resolution for better overall patient experiences.

Uncovering Insights with Advanced Analytics

CipherHealth’s advanced analytics provide real-time insights into patient experiences by collecting feedback at critical points along the patient journey. This actionable data allows healthcare teams to pinpoint and address areas in need of improvement, driving better patient outcomes and higher CAHPS scores.

Streamlining Workflows for Better Patient Care

Workflow automation is a key feature of CipherHealth’s platform, significantly reducing the administrative burden on healthcare teams. This allows staff to focus more on patient care and less on administrative tasks, directly contributing to improved CAHPS scores. Modernized workflows facilitated by CipherHealth tools help your care teams to:

• Proactively identify patient concerns both in-care and post-discharge
• Easily track and trend data over time for continuous improvement
• Demonstrate exemplary professional practice standards
• Meet OAS CAHPS requirements and increase reimbursements

Comprehensive Tools for End-to-End Patient Support

Here’s how CiperHealth’s tools support every phase of the patient journey, from initial contact to follow-up care:

• Purposeful patient rounds: CipherRounds enables team members to conduct purposeful patient rounds, capturing valuable feedback and pinpointing areas for improvement. Advanced alerts and real-time actionable insights make rounds more targeted and effective, enhancing patient safety and quality of care.
• Direct patient feedback: Self-Service Rounding allows patients to provide feedback directly via their personal devices while in the outpatient department or surgery center. This approach gathers a larger volume of real-time feedback, creating opportunities to address concerns quickly and improve CAHPS survey responses.
• Post-visit engagement: Following each visit, CipherOutreach facilitates continued engagement through smart, automated calls or texts to patients. This additional interaction identifies if further service recovery is needed, ensuring concerns are addressed before patients complete their CAHPS surveys, potentially leading to higher Top-Box scores.

By leveraging our technology, your facility can demonstrate its commitment to quality care and operational excellence, driving higher OAS CAHPS scores and maximizing Medicare reimbursements.