Improving Nurse Satisfaction

CHALLENGE

Henry Ford Hospital, an 877-bed hospital in Detroit, understood that a robust nurse rounding program ensures optimal patient outcomes and increases patient satisfaction. Leadership knew they needed to provide nursing staff with an effective tool to achieve consistent, effective rounding without adding more work or interrupting existing nurse workflow – or else rounding would fall by the wayside. Ultimately, they needed a solution that would enhance communication among the care team, increase the visibility of care and enable prompt issue recognition and resolution.

SOLUTION

Henry Ford implemented CipherRounds. The technology streamlines communication across the hospital, thereby addressing patient concerns quickly and efficiently – all while collecting valuable data about patient stays. In order to monitor the impact of digital rounding on staff, Henry Ford surveyed its nurses prior to the implementation and after 40 days of use. Nurses were asked questions focused on resolution of patient issues, satisfaction with the rounding process and staff accountability.

RESULTS

Across every HCAHPS dimension, hospitals using CipherRounds saw gains in top-box scores. After 40 days of using the technology, Henry Ford nurses reported improvements across all survey categories. Specifically, nurses felt they were 21% more capable of making a positive impact during rounds and were 8% more satisfied with rounding. Additionally, scores for the ability to track and trend patient information increased sharply by 57%.

Nurse Feedback after One Month of CipherRounds

CLIEN: Henry Ford Hospital, PROFILE: 877-bed urban hospital, PRODUCT: Patient Rounds PROGRAM Nurse Leader Rounding, BASELINE: May 2015, COMPARATIVE: June 2015