39%
Decrease in Turnover When Rounding on Over 90% of Staff
9.2%
Voluntary Turnover Rate When >90% of Staff Was Rounded On
4,630
Total Staff Rounds Completed
Reducing Voluntary Staff Turnover with Purposeful Staff Rounding
39%
Decrease in Turnover When Rounding on Over 90% of Staff
9.2%
Voluntary Turnover Rate When >90% of Staff Was Rounded On
4,630
Total Staff Rounds Completed
One 773-bed regional hospital provides comprehensive healthcare services for common to complex conditions in Baton Rouge, Louisiana and the surrounding areas. The regional medical center is a part of part of a larger health system and recognized in the areas of heart and vascular, trauma and emergency care, stroke, cancer care and more.
CHALLENGE
Retaining top talent is a key goal for health systems looking to provide the highest quality care. High levels of staff turnover can be expensive, lead to increased burnout, and may negatively impact care outcomes and experiences. In an effort to improve employee satisfaction and reduce staff turnover, the regional medical center wanted to enhance their Staff Rounding program to increase leader accountability and visibility.
SOLUTION
In 2018, the regional medical center implemented a Staff Rounding program powered by CipherHealth’s digital rounding application, CipherRounds. The Regional Medical Center implemented a process in which leaders round on staff members and ask them questions related to job highlights, safety issues, process improvement, staff recognition and career development. During the round, if a staff member indicated an issue or concern, managers could take action to address them. Following up on identified issues would demonstrate accountability and the organization’s commitment to the staff member’s success.
RESULTS
An analysis of 273 cost centers that participated in the Staff Rounding program indicates that staff rounding leads to greater staff retention. At a department level, the higher the percentage of staff members rounded on, the less voluntary terminations occurred. When less than 25% of the staff was rounded on, voluntary terminations were just over 15% of the staff population. When the number of staff rounded on was increased to over 90%, the percentage of staff turnover decreased by nearly 40%. Based on the results of this rollout, the regional medical center is considering expanding this program to other hospitals in the health system.
Voluntary Termination by Percentage of Staff Rounded On
HOSPITAL: 773-Bed Regional Medical Center in Baton Rouge, LA, PRODUCT: CipherRounds, PROGRAM: Leader Rounding on Staff, DATA PERIOD: Sep 2018 – Aug 2019
