2022 Will See Heightened Focus on Automating & Personalizing the Patient Journey to Lessen Burden on Front Line Staff and Meet Rising Expectations from Healthcare Consumers
NEW YORK, November 30, 2021 — CipherHealth, a recognized leader and innovator in patient-centered engagement and insights for the nation’s leading healthcare systems, is riding a strong wave of momentum going into 2022, a year expected to be marked by accelerated innovation, transformation, and consolidation across the healthcare industry. In 2021, CipherHealth saw a 55% surge in overall omni-channel interactions — powered by its Patient Engagement Platform — indicating higher adoption of applications and communications technology to help providers meet new demands brought on by the pandemic. At the same time, given its proximity to the heartbeat of the healthcare technology market, CipherHealth leaders are sharing key predictions about the future of healthcare in 2022 and beyond.
After nearly two years of unprecedented disruption to the healthcare industry, hospitals and health systems share a renewed optimism that the pandemic has forced long overdue innovation in the healthcare space that will transform how care is delivered in a more virtualized and personalized manner, enabling providers to be more agile and meet the rising expectations of their consumers.
With customers including over 350 of the nation’s leading healthcare providers, CipherHealth executives have compiled a list of key predictions based on their regular interactions with executives and care leaders on the front lines:
- Providers will place even greater focus on staff well-being
- Healthcare systems will double-down on pre-care patient activation and engagement
- Patient data generated outside of the health system will become more insightful and actionable than the information generated internally
- Providers will leverage more value from current investments
Says CipherHealth CEO Jake Pyles:
“As non-traditional providers continue to grow in credibility, they’ll also stand at a distinct advantage—they bring proximity, convenience, an ability to scale, and inherent visibility into patient shopping habits and behaviors. Traditional providers will need to adopt new technologies to improve experience, data-sharing, and engagement—and do it fast.”
