You already know how patient engagement software can improve communication and streamline care—but not every tool delivers on that promise.

The best platforms go beyond messaging. They ease administrative burdens and give patients more of a voice in their care, helping them stay informed, involved and on track.

Today’s patient engagement tools support a wide range of needs—from scheduling and virtual visits to automated outreach, chronic care management and education.

We did the research to bring you a curated list of the top 7 solutions, focusing on usability, features, support and pricing. Whether you’re a small practice or a large health system, there’s a tool here to help you connect with patients in smarter, more meaningful ways.

Reminder: Why Is Patient Engagement Software Important?

Patient engagement software supports proactive care and a stronger patient experience. By improving communication and connection, these tools help reduce readmissions, boost satisfaction and drive better outcomes.

Here’s how the software makes an impact:

• Empowers Patients: Gives every patient access to their health data, treatment plans and progress, encouraging informed decisions and active participation in care.
• Improves Care Coordination: Keeps care teams aligned with shared access to real-time information across systems and settings.
• Captures Real-Time Feedback: Enables quick surveys and check-ins so providers can identify and resolve issues faster.
• Expands Access with Telehealth: Built-in virtual visit features make it easy for patients to connect with providers remotely.
• Generates Actionable Insights: Tracks engagement trends and satisfaction data to inform care delivery and operations.
• Promotes Preventive Care: Sends timely, automated reminders for screenings, vaccines and check-ups to help prevent chronic conditions.

The Top 7 Patient Engagement Software Tools Out There

1. CipherHealth
2. ZocDoc
3. Teladoc
4. Elsevier
5. Sonifi
6. Omada Health
7. One Medical

1. CipherHealth

We help health systems deliver more consistent patient-facing workflows. Our platform engages patients before, during and after a hospital stay through digital rounding, automated outreach and real-time feedback tools. Whether you’re aiming to elevate HCAHPS scores, reduce readmissions or scale patient experience efforts, we provide coherent, repeatable systems that are easy to implement across your entire organization.

Key offerings

• CipherRounds: A digital rounding solution that enables healthcare providers to conduct structured, real-time patient rounds. It facilitates the collection of patient feedback, identification of care gaps and immediate issue resolution.
• CipherOutreach: An automated outreach platform that engages patients through calls, texts and emails across the care continuum. It supports post-discharge follow-ups, preventive care reminders and chronic condition management.
• EHR integration: A seamless connection between CipherHealth and Epic that enables real-time data sharing, unified care team visibility, and streamlined workflows by surfacing patient responses from outreach directly within the EHR across all care settings.
• Patient analytics: A centralized analytics solution that combines conversational data from CipherHealth with clinical data from your EHR to surface actionable insights, improve care coordination, and reduce avoidable readmissions through more personalized, informed communication.

Pricing

CipherHealth’s pricing model varies depending on the size of the healthcare organization and the specific solutions implemented. The subscription is designed to provide the highest value at the lowest enterprise cost and does not include charges per message or call – ensuring that programs are designed to optimize for engagement.

2. ZocDoc

Zocdoc is a well-known patient engagement platform that simplifies how patients find and book care. It connects patients with in-network providers based on specialty, location, availability and insurance coverage. For healthcare organizations, Zocdoc improves visibility, reduces scheduling friction and helps fill last-minute appointment slots more efficiently.

Key Offerings

• Online Appointment Scheduling: Allow patients to book appointments 24/7 through the ZocDoc platform, reducing administrative workload and improving access to care.
• Patient Reviews & Ratings: Collect and showcase patient feedback to build trust and enhance your practice’s online reputation.
• Insurance Verification: Help patients identify in-network providers and simplify the insurance process for both patients and staff.
• Telemedicine Integration: Zocdoc offers HIPAA-compliant video visit capabilities, enabling providers to conduct virtual consultations.
• Reminder & Follow-Up Notifications: Send automated reminders to reduce no-shows and support timely follow-up communication.

Pricing

For healthcare providers, Zocdoc’s Practice Solutions (e.g., online scheduling and reminders) are free, while Marketplace listings operate on a pay-per-booking model—you’re only charged when a new patient books their first appointment. Zocdoc is free for patients.

3. Teladoc

Teladoc Health offers comprehensive services that span general medical needs, mental health, chronic condition management and primary care. The company’s mission is to empower people everywhere to live their healthiest lives by transforming the healthcare experience through technology.

Whether talk therapy, diagnosis and treatment for everyday conditions or long-term support for chronic issues, Teladoc Health provides a convenient and trusted solution. Its virtual platform connects patients with licensed clinicians 24/7 across over 130 countries and multiple languages. The company also owns BetterHelp, which matches individuals with licensed therapists for private online counseling.

Key Offerings

• General Medical Care: On-demand access to board-certified physicians for common issues like cold, flu, allergies and infections—available 24/7 via phone or video.
• Mental Health Services: Therapy, diagnosis and medication management through licensed professionals. Teladoc and its subsidiary, BetterHelp, offer tailored support based on individual needs.
• Chronic Condition Management: Personalized programs to manage diabetes, hypertension and other long-term conditions, including digital monitoring and coaching.
• Primary360: A virtual primary care offering that includes annual checkups, lab orders, preventive care and chronic disease support.
• Dermatology & Nutrition: Asynchronous dermatology reviews and appointments with registered dietitians for individualized nutrition plans.

Pricing

Teladoc Health’s costs vary based on your insurance or employer coverage, often resulting in reduced or no out-of-pocket expenses. Without insurance, self-pay rates are transparent and fixed—for example, general medical visits are $89 and therapy sessions are $119.

4. Elsevier

Elsevier’s patient engagement tools are part of its broader clinical decision support and education offerings. Its platform integrates into EHR workflows, allowing providers to prescribe and monitor education without leaving their system. HIPAA-compliant and configurable, it delivers evidence-based, peer-reviewed content that helps patients understand their conditions.

With a focus on health literacy and accessibility, Elsevier supports better adherence and fewer readmissions—making it especially valuable for organizations prioritizing education-driven engagement.

Key Offerings

• Personalized Education: Delivers easy-to-understand, evidence-based materials based on condition, language and reading level.
• Multilingual Support: Offers content in over 15 languages.
• EHR Integration: Embeds into provider workflows for easy sharing at the point of care or via portals.
• Engagement Tracking: Measures how patients interact with educational content.
• Comprehensive Coverage: Supports both acute and chronic care education.

Pricing

Pricing depends on organization size, integration needs and licensed content. Elsevier typically offers enterprise contracts customized to clinical education goals.

5. Sonifi Health

Sonifi Health delivers interactive patient engagement through in-room technology. Its platform is hardware-enabled and EHR-integrated, designed to run on smart TVs or tablets within inpatient settings. Scalable for enterprise systems, it supports patient-centered care with minimal staff intervention.

Best known for turning hospital TVs into two-way communication tools, Sonifi makes it easy for patients to access personalized education, entertainment and care instructions from the bedside. The platform also helps streamline clinical workflows by reducing manual tasks and printed materials.

Key Offerings

• In-Room Education & Entertainment: Combines on-demand health education with TV, movies and relaxation content.
• EHR-Integrated Content Delivery: Auto-personalizes education based on real-time clinical data.
• Service Requests & Feedback: Lets patients request help or share feedback through the TV interface.
• Multilingual Support: Offers content in multiple languages to reflect patient needs.
• Nurse Call Integration: Supports hands-free requests and updates through one connected platform.

Pricing

Pricing starts at a baseline of $2,500 monthly, and costs will vary depending on the number of hospital beds, hardware requirements and integration scope. Sonifi typically works with health systems on custom contracts based on size, features and implementation complexity.

6. Omada Health

Omada Health delivers app-based digital care programs that combine behavior science, personalized coaching and connected devices to help patients manage chronic conditions. Integrated with EHRs and designed for scalability, the platform extends care beyond the clinic while minimizing IT lift for health systems.

Focused on prevention and long-term support, Omada engages patients with daily check-ins, interactive lessons and real-time feedback from certified health coaches. It’s used by employers, health plans and provider groups to improve outcomes for conditions like diabetes, hypertension and musculoskeletal pain.

Key Offerings

• Chronic Condition Programs: Supports diabetes prevention, diabetes management, hypertension, behavioral health and MSK care.
• Personalized Coaching: One-on-one guidance from certified health coaches and clinical specialists.
• Connected Devices: Includes tools like digital scales, glucose monitors and blood pressure cuffs.
• Daily Tracking & Feedback: Reinforces healthy habits through interactive content and reminders.
• Data-Driven Insights: Tracks progress and generates reports for patients, providers and payers.

Pricing

Omada Health’s pricing varies by program scope and population size and is often delivered through employers, health plans or at-risk provider groups.

7. One Medical

One Medical is a membership-based primary care practice that blends in-person care with a seamless digital experience. Designed to simplify access and improve continuity, its model combines same- or next-day appointments, 24/7 virtual care and app-based messaging—all supported by integrated EHRs and coordinated care teams.

By focusing on convenience, relationship-based care and tech-enabled service, One Medical aims to improve patient satisfaction while reducing downstream healthcare costs. The service is available to individuals, families, employers and health system partners.

Key Offerings

• 24/7 Virtual Care: On-demand video visits, chat and phone support with licensed clinicians.
• Same/Next-Day Appointments: Easy scheduling for in-person or virtual visits, often with no wait.
• Dedicated Care Teams: Continuity with providers who know your history and coordinate follow-up.
• Digital Tools: Secure messaging, prescription renewals and lab result access via mobile app.
• Employer Health Services: Custom plans for workforce health, including wellness programs and COVID-19 services.

Pricing

One Medical operates on a membership model, typically around $199/year per individual. Employers and health systems may negotiate group pricing or subsidized access as part of broader health benefit strategies.

The Bottom Line: Invest in Patient Engagement That Scales

The right platform isn’t just about features—it’s about finding a solution that fits your organization’s goals, workflows and capacity to grow.
Whether you’re looking for smarter scheduling, secure communication or real-time feedback tools, the top platforms can help improve outcomes and patient satisfaction across the board.

Want to see how CipherHealth can support your patient engagement strategy? Schedule a personalized demo today to discover how our suite of products can transform your practice and enhance patient care.