Self Service

Empower patients with timely self service

Let patients initiate feedback and engagement anytime in their journey to build trust, uncover risks, and drive better outcomes.
See it in action

Intelligent service recovery

Self Service helps the care team prioritize their time based on direct patient feedback. Paired with patient-facing workflow capabilities, your staff can quickly address issues with the patients who need it most.

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Optimize staff time and improve patient experiences

Improve patient-facing interactions while saving time

Ensure interactions are powered by direct patient feedback, giving patients timely access to information without requiring staff to manually trigger engagement.

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Gain insights for consistent improvement

Continuously perfect operations with key insights, higher interaction volume, and insight into patients’ own words.

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Flexible ways to engage

Allow patients to easily initiate feedback through QR codes or SMS text links on their personal devices, with no login required.

Intelligent and conversational engagement

Engage patients with personalized questions in a conversational way that sets a positive tone for their feedback.

Real-time service recovery

Automatically alert the right staff members about patient-reported issues and complaints to enable fast resolution.

Targeted surveys and workflows

Drive standardization with results-driven surveys and workflows for various care settings, including inpatient, emergency department, outpatient and ambulatory clinics.

Staff recognition and motivation

Capture positive feedback directly from patients to boost staff morale and celebrate excellent care.

In-depth reporting and analytics

Access clear, in-depth reports and dashboards that surface opportunity areas and help drive actionable improvements.

Self Service

Empower patients with timely self service

Intelligent service recovery

Improve patient-facing interactions while saving time

Gain insights for consistent improvement

What powers our self service

Make self-service your strategic advantage.