Patient Loyalty
Keep your patients coming back
Patients have more and more options when it comes to their healthcare. And with the influx of telehealth providers, urgent care centers and other healthcare provider options, the competition is stronger than ever.
Get to know patients on their terms with personalized hospital communications that make them more likely to respond, engage and stay loyal.
Close the service quality gap between hospital discharge and follow-up visits with automatic appointment scheduling
Meet customer expectations through loyalty programs like customized multilingual, multimodal communications
Keep patients coming back and increase customer loyalty with automated follow-up, referral scheduling and self-service rescheduling
Personalize patient interactions and increase the loyalty relationship today
Sutter Independent Physicians Achieved
93% Likelihood to Recommend HCAHPS Score
“
We opted to select Cipher to be our partner in the patient retention process because we really wanted to provide a tool for our physician membership that was a reporting solution that enhanced not just our service quality initiatives but really differentiated us against competing healthcare organizations in the region.”
Debbie Young
Manager, Service Excellence
Sutter Independent Physicians
CipherHealth’s automated outreach makes it easy for you to stay in touch with every patient post-discharge or post-visit and show them their long-term health is a priority.
Automated Appointment Rescheduling
Referral Scheduling
Personalized Patient Interactions
Caregiver Communications
Preventative Care Enrollment
Smoother Transitions of Care
Automated Appointment Rescheduling
Automated Appointment Rescheduling
Offer self-service appointment rescheduling via text message, reducing leakage by offering a differentiated rescheduling process.
Referral Scheduling
Referral Scheduling
Keep existing patients by automatically and proactively scheduling referral and follow-up appointments with healthcare providers in-network.
Personalized Patient Interactions
Personalized Patient Interactions
Engage patients via voice or SMS at a designated time and with a personalized script for the individual patient.
Caregiver Communications
Caregiver Communications
Engage patients’ care networks to improve post-discharge outcomes, enable advocacy and enhance patient experience.
Preventative Care Enrollment
Preventative Care Enrollments
Enroll patients in preventative engagement programs, from chronic condition management to annual wellness visits.
Smoother Transitions of Care
Smoother Transitions of Care
Use automated outreach to connect with patients post-visit or post-discharge, showing them you’re invested in their long-term health.
Related Resources
Get to know your patients and keep them coming back now
