The Impact of Data-Driven Insights on Patient Care at Prisma Health

In this video, Wendy Watson, MSN, RN, CPEN, CPHQ, Director of Patient Flow Operations at Prisma Health, shares how Prisma Health significantly improved its patient care and outreach efforts by leveraging CipherHealth’s custom dashboard. The dashboard provides comprehensive visibility into outreach results, allowing Watson and her team to sort data by various factors like unit, campus, patient demographics, and length of stay. This data-driven approach enabled them to pinpoint issues, leading to improvements in areas such as simplifying discharge instructions, streamlining referral management, and optimizing follow-up scheduling.