32%
Decrease in Overall Readmission Rate
21%
Decrease in Emergency Department Readmission Rate
3,300
Annual 30-Day Readmissions Prevented
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Case Study
Client: Community Health Network
Achieving a 32% Reduction in Readmission Rate Across Inpatient and ED Programs
We really feel that the partnering [with CipherHealth] and the pairing of data and analytics, process improvement, clinical and informatics is a recipe for success in tying this all together. Partner with a vendor who will learn with you — this is the most important point. It’s that partnership that makes the difference.
32%
Decrease in Overall Readmission Rate
21%
Decrease in Emergency Department Readmission Rate
3,300
Annual 30-Day Readmissions Prevented
WHY COMMUNITY HEALTH NETWORK CHOSE CIPHERHEALTH FOR POST-DISCHARGE FOLLOW-UP
- Ease of documentation for staff through check boxes and dropdown options
- Quick to implement change requests for staff documentation and reporting
- Ability to set up multiple languages to support a diverse patient population, from Spanish to Burmese
HIGHLIGHTS
- Patients who interacted with the post-discharge outreach call were 32% less likely to readmit within 30 days, compared to unengaged patients.
- All 5 hospitals saw overall improvement in readmission reduction, preventing an estimated 1,650 readmissions, or ~3,300 annually.
- Patients who responded to outreach calls that they were feeling worse were more likely to readmit (17.8%).
Patients Engaged with Post-Discharge Outreach Are Less Likely to Readmit
Deliver more personal, intelligent and timely care
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