We’ve written extensively about how the CMS TEAM mandate holds hospitals accountable not only for costs, but for patient outcomes across the full episode of care.
While many hospitals focus on readmissions, TEAM’s quality performance measures go further, incorporating in-hospital safety events like falls, infections, and pressure injuries.
Hospitals and healthcare organizations need a clear strategy that reduces harm both inside the hospital and after discharge, before issues escalate into costly complications.
Our digital solutions do just that—help health systems address both sides of TEAM performance with proven solutions that prevent adverse events, lower readmissions, and protect revenue.
Mapping CipherHealth to TEAM Quality Measures
TEAM quality scoring includes readmissions, complications, hospital-acquired conditions, and patient experience measures. Here are the three ways CipherHealth supports success for each TEAM quality measure:
1. CipherOutreach Reduces Readmissions
- Middlesex Health contacted over 20,000 patients after discharge, preventing an estimated 120 readmissions. Engaged patients saw 3.4% lower readmissions for CHF and 9.9% lower for COPD.
- One Midwest system reduced ED readmissions by 21%, preventing approximately 3,300 unnecessary hospital visits annually through targeted post-discharge outreach and high-risk patient monitoring.
2. CipherRounds Reduces Complications and Hospital-Acquired Conditions
- ChristianaCare reduced falls by 20% through structured digital rounding integrated into daily care workflows. The healthcare system cut hospital-acquired infections by 41% and reduced hospital-acquired pressure injuries by 12% as part of its Perfect Care Bundle, earning over 80 Zero Harm awards.
- One large health system in Virginia redesigned its rounding protocols for Foley catheters and central lines, increasing Foley rounding by 47% and driving a 35% reduction in standardized infection ratios (SIR). Hand hygiene rounding also increased by 80%, with compliance improving to 96%.
3. Self-Service Rounding Improves Patient Experience (HCAHPS)
- Prisma Health improved ED Likely to Recommend scores by 17 to 35 points through staff-led structured rounding
- UMass Memorial Health reduced clinical staff burden while capturing immediate patient feedback through Self-Service Rounding, improving real-time responsiveness and alignment with patient priorities.
CipherHealth closes the critical gaps that EHRs alone can’t address by proactively preventing harm, engaging patients, and surfacing real-time data.
A Comprehensive Solution for TEAM Success
The TEAM model requires hospitals to deliver consistency across every stage of care. Our full platform enables healthcare organizations like yours to:
- Standardize evidence-based rounding across all units and staff
- Give teams real-time safety data to guide daily improvement
- Engage patients post-discharge to catch complications early
- Surface patient needs directly through self-service rounding options
- Monitor safety, satisfaction, and readmissions with integrated analytics
By combining digital rounding and outreach, CipherHealth addresses TEAM quality measures from admission through recovery—improving care, protecting patients, and strengthening financial performance in the long-term.
