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CipherHealth Recognized with Enabling Technology Leadership Award by Frost & Sullivan for Its Patient Engagement Platform

Frost & Sullivan award for CipherHealth



The CipherHealth platform supports patient engagement through the entire continuum of care to deliver superior operational efficiency, improved outcomes, and bottom-line growth




SANTA CLARA, Calif. — December 16, 2020 — Based on its recent analysis of the North American patient engagement (PE) solutions market, Frost & Sullivan recognizes CipherHealth, Inc. with the 2020 North America Enabling Technology Leadership Award.

Within hospitals and remotely, CipherHealth helps providers, patients, families, and caregivers better manage health for improved outcomes, reduced costs, and bottom-line growth while enhancing patient and provider experiences. Its solutions eliminate the need for manual intervention through automated patient outreach and staff communication, whether the care is delivered in-person, at home, or virtually through telehealth and telemedicine solutions. Patients and providers alike seek a single-vendor platform covering the entire gamut of patient engagement solutions, and CipherHealth covers the full spectrum of pre-care, point-of-care, and post-care use cases.

“In this era of COVID-19, the need for agile and flexible communications is more important than ever to keep patients, caregivers, and families informed with timely and accurate information. CipherHealth plays a crucial role for healthcare providers by supporting and optimizing care coordination and communications for hundreds of care scenarios ranging from cancer screenings to vaccine reminders and, more recently, COVID-19-specific solutions. CipherHealth focuses on enhanced and continuous communication across the patient journey and proactively supports preventive care interventions and longitudinal patient monitoring—becoming an ideal patient engagement solution provider,” said Chandni Mathur, Senior Industry Analyst at Frost & Sullivan. “Its powerful readmission reduction solution ensures seamless care transitions and peerless patient engagement.”

The global digital patient engagement solutions market is estimated to increase from $9.7 billion in 2019 to about $30.22 billion in 2025, expanding at a CAGR of 20.9%. COVID-19 has had a significant impact on the increased uptake of these solutions in 2020, and Frost & Sullivan estimates this growth to continue in 2021 and 2022 as well.

The company’s platform allows for proactive, personalized communication during pre-care, point-of-care, and post-care interactions. By enabling automated outreach, healthcare providers can scale their engagement efforts to improve population health, including preventative measures, transitional care management, and post-discharge care. With point-of-care solutions such as digital rounding, CipherHealth captures and codifies in-person interactions, further enabling purposeful communications inside and outside the hospital. Because CipherHealth provides both in-person care and remote patient engagement tools on the same platform, it’s uniquely equipped to cover the full patient continuum in the care journey.

“CipherHealth was quick to respond to the COVID-19 pandemic earlier this year with many add-on capabilities and virtual care services, helping healthcare systems keep patients engaged and connected with staff through virtual, patient-centric care delivery. It initiated programs such as pre-screening of patients scheduled for outpatient visits through automated outreach to help manage the caseload increase. The program queries symptoms, exposure, and travel history, assessing the answers to alert and divert the in-person appointment for a telehealth visit,” noted Supriya Lala Kundu, Best Practices Research Analyst at Frost & Sullivan. “CipherHealth has gained significant traction by catering to the diverse needs of their healthcare system customers, their associated providers, and ambulatory surgery centers.”

Each year, Frost & Sullivan presents the Enabling Technology Innovation Leadership Award to the company that demonstrates uniqueness in developing and leveraging new technologies that deliver significant customer value.

Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

About Frost & Sullivan

For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.


Harley Gadomski
P: 12104778469
E: [email protected]

About CipherHealth, Inc.

CipherHealth is an award-winning and proven technology solutions partner committed to enhancing communication and care throughout the patient journey. Since 2009, CipherHealth has helped shape the patient engagement category, delivering groundbreaking products to help care providers effectively and efficiently deliver quality care for their patients. CipherHealth’s suite of patient engagement programs sets new standards for care and empowers healthcare organizations to foster meaningful connections to ensure the best possible outcomes for staff members, patients, and their loved ones.


Anya Nelson
Scratch Marketing + Media for CipherHealth
P: 617.817.6559
E: [email protected]


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