NEW YORK, April 11, 2025 — CipherHealth, a leading innovator in healthcare technology, proudly names Christy Baggerly as Chief Customer Officer (CCO) and Jen Thomas as Chief Sales Officer (CSO). These strategic additions to the executive team underscore CipherHealth’s commitment to advancing patient care through transformative solutions.
Christy Baggerly brings a wealth of expertise in driving customer success and cultivating meaningful partnerships. As CCO, she will lead customer-focused strategies aimed at enhancing the value and experience of CipherHealth’s patient communication programs, ensuring clients receive unparalleled support and measurable outcomes.
Joining as CSO, Jen Thomas is a dynamic sales leader with a proven history of driving growth and building high-performing teams. She will lead CipherHealth’s sales initiatives, broadening the organization’s reach and connecting more healthcare providers with its innovative solutions designed to improve patient care.
“Christy and Jen’s appointments reaffirm our dedication to excellence and partnership,” said CipherHealth CEO Jake Pyles. “Their leadership will be pivotal as we continue empowering healthcare organizations to deliver better outcomes and elevate patient experiences.”
For over a decade, CipherHealth has been a trusted partner to some of the nation’s top healthcare organizations, leading the way in patient engagement and communication. These new leadership roles position the company to further its mission of transforming healthcare through personalized care and service recovery.
“CipherHealth’s customers represent some of the most respected healthcare organizations in the country, and I’m honored to support their efforts in achieving better outcomes,” said Christy Baggerly. “As Chief Customer Officer, my focus is on ensuring our teams deliver the tools, insights, and partnership our customers need to improve outcomes and enhance the patient experience. When we do our part well, they can focus on delivering exceptional care.”
Jen Thomas added, “I’m proud to join a company with a mission that truly matters. Healthcare is at the heart of strong, thriving communities, and our innovations have the potential to elevate how care is delivered. I look forward to partnering with leading health systems to drive meaningful, measurable impact together.”
With these two executives, CipherHealth continues to strengthen its position as a trusted leader in healthcare technology. Their roles reflect the company’s unwavering dedication to empowering providers nationwide and advancing its vision of transforming healthcare by creating exceptional patient experiences that elevate lives.
About CipherHealth
CipherHealth is a leader in patient-centered communications committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time.
