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CipherOutreach

Lower readmission rates without ballooning your admin work

When you rely on manual outreach for post-care communication, your costs skyrocket the more you do. CipherOutreach frees up your team and costs using automated messaging tailored to each patient’s needs.
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Personalize patient communications

Personalize patient communications, on autopilot

Reach patients how they prefer (phone, SMS or web) with smart, automated outreach. Deliver timely, relevant messages to improve adherence with care plans and provide medication affordability options.

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Connect with patients across the care journey

Engage patients
across their care journey

We handle appointment reminders and pre-care screenings to post-discharge follow-ups and long-term monitoring, maintaining an open line of communication with each and every patient. Keeping patients engaged before and after care helps them stay committed to post-discharge instructions.

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Optimize service recovery

Optimize service recovery

Catch patient concerns early to prevent complications and readmissions. Live alerts on potential risks enable care teams to intervene during critical post-discharge moments, improving satisfaction and ensuring a smoother recovery.

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Patient engagement and staff workflows
in one platform.

Icon Tailored Communications
Tailored communications

Boost patient engagement and program credibility with multi-language support, caller ID and health system branding. Strengthen patient recognition and trust in your outreach for better response rates and improved outcomes.

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Icon Multiple Communication Channels
Multiple communication channels

Connect with patients the way they prefer—through phone calls, text messages or web. Offering multiple options improves engagement and ensures essential information reaches every patient.

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Icon Flexible Configurations
Flexible configurations

Customize scripts, alerts, flags and reports to fit your organization’s requirements. Adapt outreach to match patient preferences, clinical goals and care team workflows.

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Icon Simplified Communications
Simplified communications

Remove unnecessary barriers like logins and complex portals, making it easier for patients to stay engaged and respond to outreach.

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Icon Extensive Enrollment Criteria
Extensive enrollment criteria

Target the right patients at the right time with customizable segmentation, reaching those with the most urgent cases based on health conditions, demographics or care status.

Icon Advanced Workflow Routing
Advanced workflow routing

Seamlessly connect patients to the right resources with inbound call options and live transfers. Direct patients to care teams, support staff or external services for immediate assistance.

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