1B+
Encounters
Patient visits and touchpoints that give AI context across the care journey.
Healthcare's most effective, AI poweredCare Coordination Infrastructure.Reduce your service recovery time by 25%.Increase your staff satisfaction by 30%.Save your nurses 2–3 hours per shift.Save $15M in avoidable readmissions.Reduce your patient complaints by 70%.Reduce your service recovery time by 25%.
Care coordination software for health systems — connecting nurse rounding, patient outreach, and post-discharge follow-up in one platform, on every shift, every unit, and every patient.
Trusted by leading health systems
How CipherHealth leads in AI
AI built on years of experience and deep clinical understanding.
CipherHealth pairs governed healthcare infrastructure with years of patient engagement, rounding, outreach, and issue resolution data. Proven intelligence, not general-purpose AI applied to healthcare.
200M+
Interactions
Voice, text, and rounding conversations that reveal patient needs in their own words.
17M+
Issues Resolved
Closed-loop outcomes that show what happened, what worked, and what to do next.
Care coordination platform
Coordinate every patient action across the full care journey.
Time
At the right time
Activation, pre-care, point-of-care, and post-care moments.
Place
At the right place
Acute, ambulatory, home, and virtual settings.
Time
Person
Place
Mode
Secure AI guiding every patient step
Person
To the right person
Patients, staff, families, and community partners.
Mode
In the right mode
Text, voice, email, and app-based engagement.
Why CipherHealth
Built different.
Proven in the field.
CipherHealth is leading the way in:
Clinical Programming
Not just software.
Clinical programming.
15+ years of clinically-backed best practice scripts — for both rounding and outreach — embedded directly into the product and the partnership. Our clinical SMEs have decades of experience. Competitors offer templates. We offer proven clinical expertise.
- 15+ years of tested, clinically-backed scripts — not generic templates
- Goes beyond outreach: live transfer to clinicians, medication support, discharge comprehension
- Clinical outcomes data across patient experience, safety, engagement, readmissions, staff retention, and more. Our data is designed to tell you what to do next, not just what happened. Our data is actionable.
Care Continuum
Every handoff. Every patient.
Every time.
Feeds patient and encounter data across every transition
PRE-CARE & POP HEALTH
Engage patients before the encounter.
Protect outcomes before the risk.
CipherOutreach runs proactive engagement programs across the full pre-encounter window so your team is never starting from zero when the patient walks in.
APPOINTMENT & PRE-ENCOUNTER OUTREACH
Prepare every patient before they arrive.
Automated reminders, pre-visit instructions, and intake and PROM survey requests so patients arrive informed.
CARE GAP PROGRAMS
Find patients overdue, before it becomes urgent.
Proactively identify patients overdue for screenings, chronic disease management, or follow-up care.
POPULATION HEALTH OUTREACH
Manage your highest-risk cohorts at scale.
Reach chronic conditions and high-risk cohorts with data-driven programs that prevent avoidable hospitalizations.
PRE-CARE & POP HEALTH
Engage patients before the encounter.
Protect outcomes before the risk.
CipherOutreach runs proactive engagement programs across the full pre-encounter window so your team is never starting from zero when the patient walks in.
View programsAPPOINTMENT & PRE-ENCOUNTER OUTREACH
Prepare every patient before they arrive.
Automated reminders, pre-visit instructions, and intake and PROM survey requests so patients arrive informed.
CARE GAP PROGRAMS
Find patients overdue, before it becomes urgent.
Proactively identify patients overdue for screenings, chronic disease management, or follow-up care.
POPULATION HEALTH OUTREACH
Manage your highest-risk cohorts at scale.
Reach chronic conditions and high-risk cohorts with data-driven programs that prevent avoidable hospitalizations.
Not seeing what you're looking for? We build workflows around your team's priorities.
Platform
One Platform. Every moment of care.
15 years of patient interaction data. Layered with AI. Now fueling the next generation of care coordination.
Conversational AI
Calls and messages that feel human
Two-way conversations at scale — in the patient's language, on their channel, with seamless live handoff the moment a real need surfaces.
- Appointment reminders and pre-visit prep that actually convert
- Care gap closure campaigns across phone, SMS, and email
- Live transfer to a nurse when urgency is detected
9:41
Back
Memorial Health
Automated Care Assistant
Today 9:41 AM
Text Message
Our belief
Care coordination
shouldn't be hectic.
The best care teams in the country are stretched thin, compensating daily for workflows that don't scale. We believe the right answer isn't more effort, more dashboards, or more tabs — it's coordination that runs like infrastructure, quietly and reliably, so clinicians can focus on the work only they can do.
Every shift.
Every unit.
Every patient.
What customers say
Trusted by the teams
leading care coordination.
“CipherHealth is our workforce extender. By using the system, we are able to scale the power of our care transitions team by bubbling up the patients most likely to experience a care barrier. This translates to better outcomes for our patients and a better experience for our team.”
LW
Laura Wieloch, MS, RN
Executive Director, Enterprise Care Transitions
16M+Patients engaged / year
Security & Compliance
- HITRUST
- HIPAA
- SOC 2 Type 2
- TX-RAMP Level 2
Let's get specific
Reliable coordination. Measurable outcomes.
Bring your EHR quirks, your quality measures, and the workflow that's costing you the most. We'll show you what quiet, reliable coordination looks like — running on your population, not a demo account.