The relationship between employee engagement and hospital patient experiences

EngagedĀ employees have an impact not only on their own performance, but also on the patient experience and bottom line. API Healthcare outlines the relationships and outcomes of the effects of higher employee engagement levels.Ā 

Effects on Employees:

  • Improved productivity and satisfaction
  • Improved relationships with management
  • Reduced job stress
  • Increased retention

Effects on Patients:

  • Improved quality of care
  • Increased patient satisfaction
  • Increased patient loyalty

Effects on Financial Performance:

  • Higher retention means less money spent on recruiting and training
  • Lower costs associated with the delivery of patient care (e.g., reduced length of stay)

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CipherHealth empowers providers across the care continuum to deliver enhanced patient experiences and communications through a modular, comprehensive patient engagement technology platform.